Job Search Results for help desk

Tech Support Analyst

IMPORTANT: This position will cover an opening on our overnight shift (10:00 PM to 9:00 AM CST Monday - Thursday) to cover contractual requirements. This position is an overnight shift, 4x10 shift. ... More This position is a 60/40 office/remote based role. Location preference is WV040, but the manager is open to candidates that are local to Minneapolis - MN102. 100% remote workers will not be accepted.Positions in this function provide technical support to our state government clients. This function includes working on Incident Management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and Problem Management analysis and resolution.Position Description:As a Tech Support Analyst II you would work as a part of a dynamic team involved with providing technical support and issue resolution to external and internal customers which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance as well as more advanced troubleshooting and support.Key attributes of individuals successful in this position: Extensive work experience, possibly in multiple functions. Works independently. Acts as a resource for others. Applies knowledge/skills to complex activities. Demonstrates a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function. Often acts as a technical resource to others in own function. Anticipates customer needs and proactively identifies solutions. Solves complex problems on own; proactively identifies new solutions to problems. Plans, prioritizes, organizes and completes work to meet established objectives. Acts as a facilitator to resolve conflicts on team; seen as key team member on project teams spanning more than own function.Primary Responsibilities: * Answer and resolve inbound technical calls at a corporate Help Desk, efficiently and professionally, in a fast paced call center environment * Troubleshoot applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed * Follow all escalation procedures according to service level agreement * Use remote control tool to assist end users when needed * Provide an accurate record of each call in incident management tracking tool * Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function * Act as a technical resource to others to resolve problems, issues, errors or related * Anticipate customer needs and proactively identifies solutions * Plan, prioritize, organize and complete work to meet established objectives * Utilize application-monitoring tools to proactively identify issues and/or utilize to triage and resolve issues. * Collaborate with client engagement teams to ensure optimal monitoring solutions are implemented and maintained.Less

Trade Floor Support

This candidate must be well versed in Desktop / Server Windows Operating System Configuration methods including Standalone Physical / Virtualized Environments, Image management, Support of LAN / WAN... More networks, Email Systems (Exchange, Office 365 Cloud, and Others), SCCM, Disaster Recovery methods, Business Continuity Planning, Market Data/ Business application Support, and Troubleshooting.The successful candidate should be able to analyze simple and complex Desktop/Server operating system issues and participate in troubleshooting in ALL End User problems scenarios , including but not limited to, Windows Active Directory, Group policies, End point devices (Desktops, Laptops, Thin Clients, Tablets, Mobile Devices, etc.), Investment / Trading applications, firewall issues, Domain namespace White/ blacklisting, printer issues, Client email delivery problems, virtualized system (VDI) errors, various compliance issues, and other problems.The successful candidate will also demonstrate excellent technical excellence, customer interaction and white glove service skills in all communications, whether client-facing or internally with Help Desk Engineering & Support peers. Primary Responsibilities include: *Installation, Troubleshooting and Support for Operating System windows 7/10 /11, MAC OS), MS Office 365 suite, One Drive, MS teams, and other Investment & Corporate Banking / Trading applications. *Imaging/Re-imaging of corporate and BYOD end user systems (Laptops / Desktop/ Thin Client devices) utilizing SCCM platform based on SN approved tickets *Provide excellent technical and troubleshooting support on Mobility devices such as: (Android/iOS/iPhone/iPads), Mobile Device & application Management to BMO Capital Markets executives and users. *Provide MFDs Support for the Imaging devices (print/scan/copy/fax) at the site. *Internal Move / Add /Change support including large scale/bulk office moves/re-stacking activities, etc. (all moves) *Well versed in providing White Glove VIP/ Concierge Services, Home / Remote support to ALL BMO CM (Capital Markets) end user community. *Provide IT orientation and training to ALL new CM employees on existing Desktop/ Laptops systems and software. *Ability to coordinate CM End users' issues with various Level 3 Server / Network support groups and project teams for service delivery enhancements, maintenance and upgrades. *Provide Smart Hands and Eyes Support - for servers, network and security devices in remote site locations, as per BMO policies and procedures and when requested by IT management. *Provide accurate and timely logging of customer incidents/ services requests in Service Now to meet agreed upon service level agreements (SLA). *Supporting ALL End User Device Lifecycle Management activities as per BMO Capital Markets policies and procedures. *Participate in maintain appropriate IT equipment Inventory and sparing requirements. *Maintain Asset Management tools that support automatic discovery (such as SCCM), facilitate effective device deployment, re-use of assets, and provide a common view of user's information *Provide "value added" end user consultation for short "how to questions". *Perform end-user related Audit / Compliance / Security controls such as: Access reviews, risk assessments, controls verifications, Asset Management facility inspections, maintenance of verification logs on need basis. *Perform break-fix support for Laptop, desktop, tablets and associated hardware peripherals with 3rd party vendors for warranty repair/replacement. *Provide On-call support if required outside business hours on a rotational basis *Provide IT end user support for disaster recovery and emergency response activities in the event of emergency situations at local site *Provide basic AV and conference room and meeting setup service during business hours and as requested.Less

Secret Network Admin

Insight Global is looking for a Network Admin to join one of our clients in San Diego, CA. The Network Administrator is responsible for operating, maintaining, and troubleshooting network... More connectivity and infrastructure on the client's network. The candidate will support the operation and maintenance of multiple networks across different classification levels and ensure continuous network connectivity is maintained to customers and sites. This position will be in the Network Operations and Security Center (NOSC). The NOSC functions as the helpdesk for network operations support and provides troubleshooting of network connectivity including WAN circuits, equipment failures, router and switch configurations, firewall access control lists, VoIP device registrations and configuration, cryptographic device configurations and keying material. This includes coordination with Navy, DISA, and commercial circuit providers for implementation and troubleshooting; maintaining Information Assurance compliance including IOS upgrades, network device configuration changes, firewall ACL verification and changes; and supporting remote sites in restoring network failures.Less

Remote CMDB Analyst

The ServiceNow CMDB Analyst is responsible for managing and maintaining the day-to-day Configuration Management (CM) services to ensure an accurate and reliable CMDB. The ideal candidate should have... More a solid understanding of ITIL framework and CM principles. The analyst will be tasked to work directly with stakeholders to ensure that the CMDB accurately reflects the current IT environment. In addition to maintaining CMDB accuracy the analyst will be responsible for analyzing CMDB data to identify trends and opportunities for improvement. The analyst will be skilled with data analytics and have experience with proving the intrinsic value of the CMDB.Responsibilities Include: *Complete operational activities as defined by CM policies and procedures. This will include maintaining configuration item (CI) metadata and relationships via the CMDB Health Dashboard *Fulfill CM operational change requests as assigned via the change management process *Establish and build relationships with other IT Infrastructure (ITIL) process owners, applicable tool owners and stakeholders to understand business objectives, data structure, and how CM will best support the enterprise and process specific objectives *Mentor the organization on CM services, concepts, policies, and procedures *Oversee the design, coding, and testing of CMDB related reports as needed *Define, create, and monitor CMDB health reports, dashboards, and other reports that support auditing and compliance of CMDB management *Collect and report on CMDB metrics as required *Utilize Performance Analytics to generate dashboards that prove out the value of the data housed in the CMDB *Identify and report on noncompliance situations within CMs remit *Create and perform CM data certification audits as directed *Collaborate on the development and implementation of policies and procedures to govern the creation, maintenance, and archiving of CMDB records and ensure the accuracy and completeness of CMDB dataLess