Job Search Results for help desk

An Insight Global client is looking for an AR Customer Support Specialist to join their team. This individual will report into the AR Operations Supervisor and play a key role supporting both... More internal branches and external customers by resolving inquiries related to accounts receivable processes, systems, and products.This person will be responsible for responding to inquiries across multiple channels including phone, email, and chat, ensuring timely and accurate resolution. They will work closely with cross-functional teams to troubleshoot issues, escalate when necessary, and ensure a high level of customer satisfaction. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm is looking for an IAM Engineer to join their Security team and will support the design, implementation and ongoing operations of core enterprise identity and access... More management and PKI certificate systems. The Firm has more than 1,300 lawyers and has offices that span the globe from Boston, New York, Beijing, Brussels, Hong Kong, Houston, London, Los Angeles, Palo Alto, Sao Paulo, Tokyo and Washington, D.C. The Firm consistently ranks among the world's leading law firms. The Firm has the following practice areas: Corporate, Litigation, Banking & Credit, Capital Markets, Mergers & Acquisitions, Real Estate, Restructuring and Private Funds. They support clients in a variety of industries such as Energy (Oil & Gas, Power & Renewables), Financial Services, Healthcare & Life Sciences, Infrastructure, Technology, Insurance & Reinsurance, and Data Centers. This role will be 3 days onsite in NYC and the remaining 2 days remote, with the exception of the first two weeks of training which will be 4 days onsite. This role will join a team of two resources responsible for IAM operational tasks in Entra/Active Directory and special projects. They will be responsible for responding to IAM tickets that come through, troubleshooting issues and ensuring the appropriate approval processes are in place, certificates, adding accounts, granting access, etc. They are mostly onprem AD but there will be some in Azure EntraID. Key Responsibilities:- Administer and support Active Directory and Microsoft Entra ID environments, including users, groups, organizational units, and access policies. - Support identity lifecycle processes including provisioning, modification, and account termination.- Manage and support authentication protocols and systems including Kerberos, LDAP, SAML, and MFA platforms - Onboard applications to SSO platforms- Administer enterprise PKI (public key infrastructure), including certificate issuance, renewal, revocation, and support- Assist in the design, maintenance, and testing of role-based access and entitlements across infrastructure and applications. - Assist with periodic access reviews and certification campaigns. - Implement access requests according to established procedures and security policies, ensuring least privileged access.- Provide Tier 1 & 2 support for IAM related issues, troubleshooting access problems and escalating complex issues to leadership.- Create and maintain clear and concise documentation related to IAM processes, configurations, and troubleshooting steps. - Assist with monitoring IAM systems for anomalies and generate reports on access activity. - Participate in testing of IAM system updates, patches, and new features. - Assist in the development and implementation of automation scripts to streamline IAM processes (e.g., PowerShell, Python).- Work closely with other IT teams (Help Desk, Applications, Infrastructure, Information Security) to ensure seamless integration of IAM solutions. They may also be asked to help with special projects like upgrading their MFA system on all server/laptops; implementing new vendor for Identity Validation and go through vendor selection, POC, Implementation etc; deploying browser plug in for secret server; assist in IGA solution implementation etc. Compensation:$50/hr to $53/hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Support Handler will provide friendly, efficient technical support to end users across multiple channels, including phone, chat, and email. This role is responsible for troubleshooting and... More resolving a wide range of IT issues while delivering a high-quality customer experience. The ideal candidate is technically curious, service-oriented, and comfortable managing multiple requests simultaneously in a fast-paced environment.ResponsibilitiesProvide first- and second-level technical support to users via phone, chat, and emailDiagnose, troubleshoot, and resolve hardware, software, and basic network issuesAccurately document issues, resolutions, and follow-up actions in the ticketing systemManage and prioritize multiple support requests at once while meeting service expectationsEscalate complex or unresolved issues as needed while maintaining ownership of the ticketCommunicate clearly and professionally with users, setting expectations and providing updatesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

LOCATION: New York, NY (Near Union Square ? Manhattan)SCHEDULE: 4 days onsite, Monday - Thursday | 8:00?9:00am start to 5:00pmDURATION: 6-Month Contract (32 hours/week)INTERVIEW PROCESS: 2, 30 Minute... More Virtual RoundsINTERVIEW TIMES: First Round: Thursday 9AM - 9:30AM PST AND 11:00AM; 11:30AM PSTSecond Round: Thursday 1PM - 2:30PM PST ABOUT THIS ROLE:Insight Global is seeking a Workplace Coordinator to support day-to-day office operations for Strava's New York team of approximately 40 employees located in Manhattan, near Union Square. This role will act as the front-of-office point of contact and play a key part in creating a welcoming, organized, and well-run workplace environment.The Workplace Coordinator will partner closely with the Office Manager and broader People Team to support office logistics, employee experience, onboarding, and events (off- site and in-office events). This is an excellent opportunity for an entry-level administrative or executive assistant-type professional who is proactive, detail-oriented, and eager to jump in wherever help is needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a highly professional, service-oriented Identity Access Management (IAM) Analyst and IT Support Analyst to provide white-glove desktop and executive support for a small, growing... More organization in the professional services space. This role will be a key partner to the business, supporting senior leaders and end users with a high degree of polish, discretion, and responsiveness.This role blends hands-on support, identity and device administration, and project-based work. We?re looking for someone who enjoys rolling up their sleeves, takes pride in delivering exceptional service, and can confidently engage with executives in a business environment.This has some elements of a startup culture - we value professionalism in communication, presentation, and execution.Key ResponsibilitiesExecutive & White Glove Support?Provide high-touch, white-glove desktop support to executives and senior business leaders?Serve as a trusted IT partner to non-technical users, translating technical concepts into clear, business-friendly language?Deliver onsite support with professionalism appropriate for a financial or professional services environmentEnd User & Desktop Support?Set up, configure, and support MacBooks, iPhones, and peripherals for new and existing users?Troubleshoot hardware, OS, and application issues across Mac and mobile devices?Perform day-to-day IT ?grunt work? as needed, including onboarding, offboarding, and device refreshesIdentity, Access & SaaS Administration?Administer Okta (user provisioning, password resets, MFA, basic troubleshooting)?Support Google Workspace administration (user accounts, access, basic configuration)?Administer Slack (users, permissions, basic workspace management)?Manage device policies using Kandji (or Jamf) for macOS and iOS?Help users access and log into tools such as Jira and other internal platformsProjects & Continuous Improvement?Support upcoming IT and security-related projects as the organization grows?Partner with IT and Security leadership to improve processes, documentation, and end-user experience?Assist with identity and access management initiatives and general IT infrastructure improvementsThe role includes Identity Access Management (IAM) Analyst work (setting up automations or workflows) in Okta. Any Identity Access Management (IAM) Analyst type of work done in Kandji, Jamf, Google Workspace or Jira is also helpful. Must have worked on MAC computers.From a system admin aspect in Okta, Kandji, Jamf, Google, or Jira this role may include-Setting up new functionality in the tool-Setting up automations for more functionality-Setting up integrations for new applications to integrate with Okta-Setting up new workflows -Setting up Identity Access Management (IAM)-Some examples of what they are looking for is when they onboard a new employee, the System Admin can set up specific user groups so those new hires will automatically get certain applications for their user group-Or when someone leaves the company, this system admin can set up automations so their google workspace and documents all get moved to their manager.-Or create scripts around managing applications on MACs like scripting (Bash or similar) application installation for new users.Plus:-done automations or configurations or workflows in Jira.This role will also serve the IT support/Desktop support function in the office where people can ask for IT help with any of their devices or applications. This role will also set up new users and offboard when people leave.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is seeking a Practice Assistant to join their team in Seattle, WA. The Practice Assistant will be responsible for providing high-quality administrative support to a group... More of lawyers and professionals in a team environment, effectively and efficiently meeting Firm/client needs. The Practice Assistant position is currently a hybrid role with designated days required to be in the office, which may change depending on future needs of the Firm or industry standards.Key Responsibilities and Essential Job Functions:? Communicate effectively and professionally with clients, lawyers, and co-workers via email, by telephone, and in person; answer telephone, providing responses to routine questions from clients and staff members, and/or route calls to appropriate lawyer or staff member; arrange conference calls and greet clients.? Create, draft, format, edit, proofread, and manage Word documents, Excel spreadsheets, PowerPoint presentations; draft routine business correspondence, forms, and documents under the supervision of an appropriate lawyer/professional.? Schedule domestic and foreign travel through Firm travel system, including flights, hotels, and/or car rentals.? Prepare, organize, and process reimbursements, invoices, and check requests in a timely manner.? Collect and prepare information to run conflict checks, open new client matters, and draft engagement letters, scope letters, and other required documents; provide guidance to lawyers to ensure completed forms are prepared and submitted properly.? Learn client-specific billing guidelines or restrictions and consistently apply them to client invoices to ensure compliance and cost-effective practices.? Open, prioritize, and distribute mail (both paper and electronic), coordinate mailings, deliveries, copying, scanning, and printing, when appropriate.? Enter and manage work requests from lawyers in the Firm?s workflow tool and complete according to provided deadline(s).? Perform routine electronic and paper filing in an organized manner for easy access; photocopy, scan, compile, and distribute documents; identify and coordinate available services provided by administrative departments, including office services, the IT Help Desk, document services, accounting, billing, and records.? Perform all file maintenance, including saving documents to the document management system.? Assist lawyers with time entry, billing, and collection, as needed.? Operate independently to ensure completion of assignments, which may be complex in nature or require high-level production, in an accurate and timely manner. Produce a high volume of work assignments in an accurate and timely manner.? Perform clerical duties for non-legal departments, as needed.? Special projects and duties as assigned.Required Skills:? Advanced knowledge of Microsoft Office Suite and Adobe.? Experience with document management systems.? Experience with electronic signature software programs.? Proficiency in core legal administrative assistant functions and advanced technical and communications skills.? Experience with creating signature page checklists and signature packets.? Experience with maintaining digital electronic files of executed Lease files (Lease, Amendments, SNDAs, Estoppels, Liens, Notices) or Closing Documents.? Understand how to create and assemble Closing Binders for Acquisition/Sale/Loan transactions from an index party list to final digital file as Subfolder and share with client.? Ability to edit PDF documents by inserting dates, fill in blanks, replace PDF pages of PDF documents.? Familiar with commercial real estate terminology and tasks.? Familiar with large file sharing and electronic signature applications.? Experience with preparing closing binders, signature page checklists, signature packets, stock purchase agreements, shareholder agreements, stock certificates, SEC documents, bylaws, articles of incorporation and minutes.? Ability to thrive in a fast-paced environment with demonstrated ability to coordinate multiple competing tasks and demands.? Superb attention to detail, grammar, and punctuation, and the ability to articulate thoughts and effectively present innovative ideas and findings.? Ability to take direction and work independently with little supervision.? Ability to effectively work well with others.? Effective and professional interpersonal and communication skills.? Ability to write clearly and professionally, with excellent proofing skills.? Strong work ethic with ability and commitment to maintain confidentiality.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global for a Network Admin to be onsite at Quantico, VA. The Network Administrator is responsible for operating, maintaining, and troubleshooting network connectivity and infrastructure. This... More role supports multiple networks across various classification levels, ensuring continuous, secure connectivity for customers and sites. The position works closely with the Network Operations and Security Center (NOSC) to provide helpdesk support, resolve connectivity issues, and maintain compliance with Information Assurance requirements.What you will do?Operate, monitor, and maintain local area networks (LAN), wide area networks (WAN), and virtual private networks (VPN) to ensure smooth, reliable performance.?Plan, install, configure, and reconfigure network hardware and software, including routers, switches, firewalls, multiplexers, hubs, bridges, and gateways.?Troubleshoot network connectivity issues, including WAN circuits, equipment failures, router/switch configurations, firewall ACLs, VoIP device setup, and cryptographic device/keying material.?Coordinate with Navy, DISA, and commercial circuit providers for network implementation and issue resolution.?Maintain Information Assurance compliance, including IOS upgrades, configuration changes, and firewall ACL verification.?Support remote sites in restoring network operations after outages or failures.?Prepare and maintain network documentation, including operational instructions and configuration records.?Monitor network performance, conduct analysis, and provide recommendations for short and long term improvements.?Coordinate third party maintenance for network equipment when required.?Design network solutions, including hardware and software selection, to meet evolving operational needs.?Work periodic shifts, including evenings, nights, and weekends, as required to support mission readiness and operational continuity.Compensation: $50/hr to $57/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable lawWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global's client is a top IP Law Firm and is seeking a Practice Innovation Project Manager to partner with the Senior Practice Innovation Manager to design, build, and maintain AI-augmented... More workflows that enhance the firm?s intellectual property practice. This hands-on role focuses on two primary areas: (1) developing and configuring AI tools, skills, and prompts that attorneys and staff can use in their daily work, and (2) providing first line support to users across the firm in the effective use of generative AI platforms, including prompt engineering, workflow design, and quality assurance of AI outputs.The Practice Innovation Project Manager serves as a day-to-day resource for attorneys and business professionals who are exploring or actively using AI tools in patent preparation, patent prosecution, patent litigation, prior art searching, legal operations, and administrative functions.This position requires a combination of technical fluency with AI platforms, strong communication skills, and the ability to translate attorney needs into practical, reliable AI-assisted workflows. The Practice Innovation Project Manager works collaboratively with other members of the Information Technology department, including Application Development and Security, Infrastructure, the Help Desk and Systems Data, to ensure that AI workflows integrate with the firm?s broader technology platform. ESSENTIAL FUNCTIONS:Workflow Design and AI Support (Proactive)Identifies workflow inefficiencies across practice areas, designs and implements AI-augmented solutions, including reusable project structures, custom instructions, prompt templates, and multi-step workflows tailored to specific legal tasks.Converts processes into structured AI-assisted workflows by observing current practices, identifying opportunities for AI augmentation, and developing step-by-step approaches that integrate AI tools into existing processes.Runs pilots and structured experiments to test new tools and approaches before broader rollout, documenting results and providing recommendations on tool capabilities, limitations, and fit with firm needs.Supports the development and maintenance of the firm?s AI use-case library by documenting successful workflows, cataloging prompt templates, and tracking which tools and approaches are most effective for different types of legal tasks.Stays current with developments in generative AI platforms, prompt engineering methodologies, and legal technology tools to continuously improve the quality and efficiency of AI-assisted workflows.Training and User Enablement (Proactive)Provides hands-on training to firm employees on the effective and proper use of generative AI tools, including prompt engineering techniques, strategies for minimizing inaccuracies, and best practices for reviewing and verifying AI outputs.Creates, updates and maintains training materials, user guides, tip sheets, and recorded demonstrations that enable firm personnel to adopt and improve their use of AI tools independently.Assists with firm-wide AI initiatives, including leading and supporting presentations, demonstrations, and training sessions.Practitioner Support and Triage (Reactive)Receives, triages, and acts on practitioner requests related to AI tools and workflow support, handling straightforward requests independently and escalating complex or ambiguous issues with context and a recommendation.Provides responsive troubleshooting support for attorneys and staff who encounter issues when using AI tools, coordinating with the appropriate parties as needed.Monitors AI tool usage patterns, gathers user feedback to analyze, and identifies recurring pain points and opportunities to improve existing workflows.Gathers, parses and documents practitioner and business needs as actionable requirements for the broader innovation and IT teams.Compliance and GovernanceWorks with Information Security, Legal Operations and various internal stakeholders to ensure that AI workflows comply with client consent requirements, data confidentiality obligations, and the firm?s AI usage policies.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an experienced and highly motivated Cyber Incident Response Planner to drive the development and implementation of robust incident response plans and processes. As an integral part of... More the Governance, Risk, and Compliance (GRC) Division within the Information and Cybersecurity Department, you will lead response efforts to mitigate cybersecurity breaches, minimize risk, and safeguard enterprise systems. This role requires a skilled communicator, critical thinker, and experienced responder who thrives in staying ahead of the evolving threat landscape.This is a cross-functional role offering the opportunity to work across teams, contribute to enterprise risk management, and help build a strong incident response culture. The ideal candidate will bring technical expertise, communication acumen, and leadership skills to effectively influence and collaborate across multiple stakeholder groups. This role reports to the GRC Manager and is designated as on-site, with a current expectation of two days in the office due to space considerations. Work will be performed in the Eastern Time Zone (ET) in Atlanta, GA.Key ResponsibilitiesIncident Response Planning & Implementation?Maintain governance over incident response (IR) documentation. Develop, document, and implement comprehensive IR plans, policies, standards and procedures to ensure swift and effective responses to cybersecurity incidents or breaches.?Update and maintain IR documentation, workflows, automation initiatives, and response playbooks and similar, to remain aligned with evolving threats and operational requirements.?Create and maintain secure methods for tracking and reporting IR activities.Incident Handling & Coordination?Assist with handling of security events/incidents, including triage, remediation, documentation of the incident, including Indicators of Compromise (IOCs), and escalation to management.?Coordinate incident investigations, containment, and recovery efforts in collaboration with internal teams and external stakeholders.?Serve as a liaison, ensuring clear and accurate communication of incident details while gathering information for stakeholders across multiple departments and governance bodies. Observe and document events during cybersecurity incidents and exercises to facilitate post-incident response reviews to identify and implement comprehensive improvements based on the lessons learned.?Submit required IR reports to governing bodies to meet legal, regulatory, contractual, and policy obligations (e.g., federal agencies or institutional reporting directives).Threat Awareness & Communication?Maintain a deep and current understanding of the threat landscape, including malware identification, threat actor activity, and emerging attack vectors.?Continuously analyze and consult various publications, websites, news sources, and cyber forums to monitor cyber threats relevant to our environment.?Effectively communicate risks, threats, and potential impacts to stakeholders outside of the cybersecurity domain in a clear and actionable manner.Testing & Validation?Plan and execute incident response exercises, (e.g., tabletop exercises, simulations, and controlled disruptions) to validate and enhance organizational IR capabilities.?Facilitate post-incident response exercise reviews to identify gaps, implement lessons learned, and refine IR processes.Data Analysis & Enterprise Incident Management?Manipulate, analyze, and interpret complex datasets to support cybersecurity investigations and enterprise risk initiatives.?Leverage GRC tools to enhance enterprise cybersecurity risk management processes.?Identify opportunities to automate and innovate IR workflows for improved efficiency.Additional ResponsibilitiesGeneral GRC Support?Resolve service desk incidents and issues assigned by the GRC team.?Review and contribute to cybersecurity documentation for completeness, currency, and accuracy, such as plans for system security, incident response, contingency, disaster recovery, and business/impact analysis. Update as necessary.?Contribute to the preparation of regulatory and compliance reports, collaborate with other organizational units ensuring data accuracy and complianceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Thieneman Construction is seeking a passionate, people-focused Human Resources Manager to help shape the future of our growing organization. In this pivotal role, the HR Manager will lead key HR... More functions while building processes that support a thriving, high-performance culture rooted in teamwork, innovation, and integrity. As we continue to grow and expand, we offer tremendous opportunities for personal and professional development. You?ll be part of a forward-thinking leadership team, empowered to bring fresh ideas to the table, take initiative, and grow with us. We want our HR Manager to be energized by the idea of being a builder?of people, culture, and best-in-class HR practices. The HR Manager will play a central role in supporting and strengthening the company?s day-to-day HR functions while contributing to strategic initiatives that support our employees and leaders. This role will focus across multiple domains, including compliance, benefits administration, policy development and administration, talent acquisition, compensation research, performance processes, and HR systems management. Working directly with the Director of HR, this individual will be responsible for ensuring HR operations align with organizational goals, maintain legal compliance, and support a strong employee experience. The HR Manager will also serve as a trusted partner to employees and supervisors, helping to ensure clarity, consistency, and care in every aspect of the employee?s experience. This role requires both a strategic mindset and a hands-on, detail-oriented approach to HR administration.The HR Manager will help implement HR best practices, improve processes and build scalable systems as we grow. The ideal candidate is proactive, detail-oriented, and collaborative?someone who can roll up their sleeves to get things done while contributing to the bigger picture. They will be instrumental in advancing our HR infrastructure, improving systems and policies, and delivering an exceptional employee experience across all levels of the organization. This is an ideal opportunity for a hands-on HR professional who thrives in a fast-paced environment, loves building from the ground up, and is excited to be part of a company where HR is valued as a strategic partner. Key Responsibilities: ?Ensure compliance with all federal, state, and local employment laws and regulations.?Develop, update, and maintain HR policies, procedures, and the employee handbook in alignment with legal requirements and company values.?Oversee the administration of employee benefits programs, including annual open enrollment, employee education, and vendor coordination.?Conduct compensation and benefits research and make recommendations to ensure market competitiveness and internal equity.?Manage end-to-end recruitment efforts using platforms like LinkedIn, Indeed, and industry-specific boards to source and screen candidates.?Maintain and optimize HR management systems (HRIS, ATS), ensuring accuracy, functionality, and user adoption.?Conduct internal audits and oversee documentation for regulatory or internal compliance purposes (I-9s, EEO, FMLA, etc.).?Support onboarding, offboarding, and employee lifecycle processes to ensure a seamless and professional experience.?Collaborate with the HR Director on employee relations, investigations, and coaching initiatives.?Create and maintain HR dashboards, reports, and data tracking systems for decision-making and metrics.?Identify areas to streamline, standardize, or improve HR processesGoals and Deliverables: ?Conduct a full audit of existing HR policies, practices, and systems for compliance and efficiency.?Revise and roll out an updated Employee Handbook with input from legal counsel and leadership.?Streamline benefits administration processes and improve employee understanding and utilization.?Launch and manage a modernized job posting and recruitment workflow, decreasing time-to-hire.?Research and benchmark compensation and benefits against industry standards, and present at least two recommendations for improvement.?Assist in implementing a new performance review process or support updates to existing systems.?Create templated HR reports and KPIs to support strategic HR planning.?Serve as a go-to subject matter expert for HR systems, compliance questions, and best practices.Required Qualifications: ?Bachelor?s degree in Human Resources, Business Administration, or related field.?5+ years of progressive HR experience, with focus in compliance, benefits, and recruitment.?Working knowledge of employment laws (FMLA, ADA, FLSA, EEO, etc.) and HR best practices.?Proficiency in using HR software systems (e.g., Paycom, ADP, BambooHR, etc.) and recruitment platforms.?PHR or SHRM-CP certification preferred Essential Skills and Competencies: ?Solid understanding of federal and state employment law and compliance processes.?Experience in managing or supporting employee benefits programs and vendor relationships.?Ability to conduct market-based compensation research using tools like Salary.com, Payfactors, or benchmarking surveys.?Proficiency in applicant tracking systems (ATS), HRIS platforms, talent sites, and data reporting tools.?Ability to draft, update, and interpret HR policies and procedures.?Skilled in creating organized documentation and maintaining accurate employee records.Responsibilities and performance expectations: The HR Generalist & Compliance Specialist is expected to perform the following duties with a high level of integrity, accuracy, and professionalism. Success in this role will be defined by consistent execution of core HR functions, proactive identification of issues, and collaborative problem-solving.HR Compliance and Policy Management?Monitor changes in employment laws and ensure company policies reflect current legal requirements.?Maintain and regularly update the employee handbook, issue policy change communications clearly and in a timely manner.?Prepare compliance documentation and participate in audits (internal, legal, insurance, etc.).?Ensure consistent application of HR policies and practices across all departments and locations.?Maintain I-9s, FMLA tracking, and other regulatory records with 100% accuracy and timeliness.?Works with Safety Director to ensure compliance w safety requirements and programs?Leads company compliance with all existing employment-related legal requirements and governmental reporting requirements including but not limited to those related to Equal Employment Opportunity (EEO), the Americans With Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), Employee Retirement Income Security Act (ERISA), the Department of Labor, worker compensation, and the Occupational Safety and Health Administration (OSHA).?Works with management to minimize the company's legal exposure.Compensation Research and Recommendations?Conduct compensation benchmarking using tools such as Salary.com, Payscale, and industry surveys.?Collaborate with the HR Director to evaluate internal pay equity and propose compensation adjustments.?Prepare and maintain job descriptions to support classification and compensation decisions.?Support the development and refinement of salary structures and merit increase guidelines.?Present compensation and benefits analysis in clear, data-supported formats for leadership review.Talent Acquisition and Onboarding?Post jobs on various platforms (LinkedIn, Indeed, etc.) and actively source passive candidates as needed.?Coordinate with the marketing director to ensure social media presence as well as other recruitment strategies?Screen resumes and conducts initial phone interviews, ensuring a professional candidate experience.? Schedule interviews with hiring managers and coordinate candidate communications.?Participate in employee interviews with hiring managers?Prepare and send offer letters, conduct pre-employment background and reference checks.?Facilitate onboarding sessions, coordinate Day One logistics, and maintain new hire documentation.?Work with hiring managers to ensure 30-, 60- and 90-day onboarding plans are prepared and implemented for new employees?Facilitate off boarding processHRIS and Data Management?Maintain accurate employee records in the HRIS, including job titles, pay changes, demographics, and status updates.?Run and distribute regular and ad hoc reports to support business decisions (headcount, turnover, time-to-fill, etc.).?Assist with system updates, testing, and documentation as HRIS features are improved or expanded.?Support the rollout of new modules or technologies related to performance management, training, or payroll integration.Employee Relations and Support?Serve as a confidential and resourceful point of contact for employee questions or concerns.?Participate in investigations as needed and help document incidents and resolutions appropriately.?Assist in delivering corrective action and performance improvement plans in partnership with the HR Director.?Monitors the implementation of training plans and performance improvement plans?Maintain knowledge of the workforce culture and provide insight on engagement trends and risks.?Support training efforts on topics such as harassment prevention, policies, and onboarding.Communication, Projects and Culture Support?Draft HR-related communication for announcements, policy updates, and engagement campaigns.?Assist in coordinating employee events, recognition programs, and wellness initiatives.?Collaborate on special projects such as employee surveys, handbook rollouts, and employee engagement experiences.?Maintain an open-door policy and strong working relationships across all departments.?Represent HR in meetings or cross-functional groups as needed with professionalism and confidentiality.General Expectations?Demonstrate accountability, attention to detail, and follow-through on all assigned tasks.?Display a high level of discretion when handling confidential and sensitive information.?Communicate clearly, concisely, and respectfully in all formats (written, verbal, and digital).?Manage multiple priorities effectively and meet established deadlines consistently.?Bring forward ideas for process improvement and efficiencies within the HR function.?Remain flexible and collaborative in a fast-paced, evolving environment.?Support a culture that values respect, inclusion, and high performance.Work Environment: ?Full-time position (40 hours per week), with occasional overtime depending on project deadlines.?Willingness to receive text and calls after established business hours?Ability to sit at a desk and use a computer for extended periods.?Occasional travel to construction sites or events.Salary: 76K -84KWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less