Job Description
An Insight Global client is looking for an AR Customer Support Specialist to join their team. This individual will report into the AR Operations Supervisor and play a key role supporting both internal branches and external customers by resolving inquiries related to accounts receivable processes, systems, and products.
This person will be responsible for responding to inquiries across multiple channels including phone, email, and chat, ensuring timely and accurate resolution. They will work closely with cross-functional teams to troubleshoot issues, escalate when necessary, and ensure a high level of customer satisfaction. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Experience in accounting, accounts receivable, or customer support
Strong communication skills (both written and verbal)
Experience responding to customer inquiries via phone, email, and/or chat
Ability to troubleshoot issues and provide clear, actionable solutions
Strong organizational and prioritization skills
Experience documenting cases or tickets in internal systems
Proficiency with Microsoft Office, particularly Excel
Experience using help desk software, CRM systems, or ticketing tools
Ability to work in a fast-paced, high-volume environment
Strong problem-solving and multitasking abilities
Professional and customer-focused mindset with strong attention to detail
High school diploma or GED
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.