Job Search Results for business systems analyst

The Business Systems Analyst (BSA) will play a critical role in bridging business needs and technology solutions across complex, data-driven initiatives. This role will lead requirements management... More activities, working closely with Product Owners, Agile delivery teams, data teams, and stakeholders to define, document, and deliver high-quality business and system requirements. The BSA will develop deep subject-matter expertise in contact center platforms and associated data ecosystems, supporting re-platforming and modernization initiatives. The individual will be responsible for translating business processes into functional and non-functional requirements, mapping current-state to target-state data flows, and ensuring solutions align with organizational goals, quality standards, and risk controls. The role also includes strong stakeholder engagement, documentation ownership, and the ability to identify opportunities where AI and advanced analytics can enhance contact center operations and business processes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an SAP Manufacturing & Production Planning Functional Specialist II to support the rollout and continuous improvement of SAP S/4HANA Manufacturing and Production Planning... More capabilities across Parker Hannifin manufacturing sites.This role partners closely with Manufacturing and Supply Chain teams, as well as Production, Sales, Marketing, Finance, and SAP technical teams, to deliver end-to-end planning and execution solutions. Responsibilities include ensuring master data readiness, supporting planning strategy alignment, coordinating end-to-end testing, and executing cutover and hypercare activities to stabilize operations post go-live.The specialist will support planning and execution integrations, enable user adoption through training and documentation, and contribute to KPI definition and continuous improvement initiatives. This role plays a critical part in improving production feasibility, schedule adherence, supply-demand alignment, and overall customer service levels in a regulated, ITAR-controlled environment. This role is roughly 150-160K with bonusWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an Senior Supply Chain Analyst - EWM for a pharmaceutical client in the Raleigh area. The Senior Supply Chain Analyst will:? Establish & maintain standards, SOPs &... More requirements for Site SAP Extended Warehouse Management? Interpret Supply Chain Management-related data using a wide variety of techniques ranging from simple aggregations & statistical analyses to complex data mining & forecasting techniques? Create transparency in the Supply Chain by developing metrics & monitoring systems to track, analyze, & improve master data quality, transaction data timeliness, & adherence to global standards? Analyze, develop & optimize logistics workflow processes to improve production, distribution, communication, & inventory levels? Train, support & coach site on SAP EWM? Participate in Area Responsible Super User (ARSU) meetings & workshopsProvide support, training & guidance for SAP EWM warehouse operationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a highly experienced Senior Data Scientist to drive predictive analytics and AI-enabled insights across customer experience, support, and digital funnel interactions. This is not a... More net-new role?it is a critical, long-standing function within the organization that requires deep technical expertise, strong independent execution, and the ability to design analytical systems that directly inform business decisions.This role goes beyond traditional analytics. We?re looking for someone who can combine classical data science rigor with modern AI-assisted workflows to accelerate model development, improve prediction quality, and bring advanced insights into production.What You?ll Be Working OnYou will lead and evolve predictive models that help the business better understand customer behavior, sentiment, and outcomes?particularly in environments involving customer surveys, digital support journeys, and agent-assisted interactions.Key project examples include:- Building and refining prediction models that estimate customer survey responses with high accuracy (recent models achieved ~80% accuracy based on customer attributes and interaction data).- Developing customer segmentation models to identify patterns tied to positive or negative customer experiences.- Creating predictive systems that forecast outcomes such as sentiment scores, likelihood of escalation, or satisfaction based on customer behavior and interaction history.- Analyzing how different products, experiences, or support paths impact customer sentiment (e.g., understanding the likelihood of positive vs. negative outcomes across different workflows or product variants).- Moving beyond descriptive analytics into fully predictive, production-ready systems that generate actionable business insights.- This work spans both human-assisted support and digital/self-service experiences (e.g., customers moving through online funnels, support sites, or help platforms).How AI Fits Into This RoleAI is not used here as a basic productivity tool (e.g., simple SQL or Python fixes). We are looking for someone who can leverage AI as a force multiplier in their workflow.Examples include:- Using modern AI tools (e.g., Claude Code or similar environments) to rapidly design, iterate, and validate predictive models.- Translating business problems into model requirements and collaborating with AI tools to accelerate development and experimentation.- Owning the creation, evaluation, and deployment of models?not simply consuming outputs from existing systems.- Applying AI thoughtfully to automate or accelerate analytical work while maintaining strong data science methodology and judgment.- Hands-on experience experimenting with or developing these workflows?professionally or personally?is highly valued.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring a Dynamics Administrator to act as a technical liaison and work collaboratively with vendors, internal departments, and IT for Dynamics 365 and integrated applications. They... More will assist with the configuration and implementation of third-party systems, and collaborate with developers, integrators, business partners, and team members on business requirements and system enhancements/upgrades/initiatives. In the day-to-day breakdown, they will be working in support and on a project with the team and act as a leader. They will also be maintaining accurate documentation of Microsoft 365 configurations and changes and expected to manage user access, implement security policies, and conduct security audits. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A Fortune 100 transportation company headquartered in Memphis, TN is looking for a Senior Cyber Security Incident Response Analyst. The Cyber Incident Response Analyst will report to the Manger of... More Incident Response and will be responsible for handling Teir 3 and Teir 4 level cyber security incidents. This role ensures timely containment, recovery, and communication with key stakeholders while keeping business units informed throughout the incident lifecycle. This team also assists in threat hunting and proactive measures, as well as the development of automated SOAR actions and other custom tooling. The role involves responding to information security incidents escalated to the Incident Response team and managing all phases of the response lifecycle for assigned cases. It also includes conducting post-incident technical investigations to determine root causes and ensuring lessons learned lead to strengthened defenses and effective remediation strategies. The position participates in red and purple team exercises, tabletop simulations, and other preparedness activities. Additionally, it contributes to developing automated response capabilities within existing SIEM and SOAR platforms, including creating custom response scripts through API integrations. Responsibilities also include helping maintain incident response playbooks, escalation protocols, cross-team coordination processes, the User and Entity Behavior Analytics (UEBA) program, and model alert correlation workflows. The role requires active collaboration with remote teams to ensure consistent response practices, adherence to all relevant laws, regulations, and company policies, and performing other duties as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a senior-level Virtuous CRM expert to serve as the strategic owner of our donor engagement platform. This individual will lead donor lifecycle optimization, automation design, system... More configuration, and data integrity, ensuring Virtuous is fully leveraged to support scalable fundraising and operational efficiency.This role partners closely with fundraising, marketing, finance, and leadership to translate business needs into thoughtful system design, automation, and reporting that improves outcomes and reduces manual effort.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

One of Insight Global's large Medical Device clients is looking for a Commercial Operations Support Specialist to join their team. This is a 12-month contract, hybrid in West Chester, PA 3 days a... More week onsite. This consultant will be joining a team that is supporting a billing automation project. This group will support 6 projects this fiscal year. The goal is to make the pilot billing automation project repeatable to all health system customers they support. This specialist will review issue queues and broken orders, track issues in spreadsheets and dashboards, reading APIs to navigation different systems to triage issues, identify patterns like recurring system failures, and support new system launches and post-launch cleanup. This candidate needs to be technically fluent in Excel, Tableau or Power BI and ERP systems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Analyze, gather requirements, design business processes, define functional specifications, and configure solutions to improve efficiency and reduce costs Configure, develop, and implement SAP... More systems, and smoothly integrate SAP applications with existing IT business solutions Provide SAP system support, end-user training, and document SAP processesParticipate in projects as an SAP expertLead functional areas and/or support project leadership in implementation projectsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client/employer of Insight Global is searching for a Billing Specialist to join their team. This person ensures accurate and timely customer invoicing by calculating charges, taxes, discounts, and... More fees using spreadsheets and approved tools. This role validates billing data, enters it into invoicing systems, and supports automation efforts to improve billing efficiency and accuracy.Responsibilities May Include:-Review billing inputs and documents for accuracy and completeness.-Manually compute charges, taxes, and credits using templates and models.-Confirm rates, service volumes, discounts, and tax codes per contracts and regulations.-Input billing data into invoicing systems to produce correct invoices.-Reconcile billing records with source systems and resolve discrepancies.-Keep thorough documentation of billing calculations and approvals.-Work with Sales, Operations, and Accounting to ensure billing accuracy.-Identify manual billing tasks suitable for automation.-Assist technical teams in developing and testing automation solutions.-Participate in month-end closing and reporting activities.-Continuously assess and suggest improvements to billing processes and controls.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less