Job Search Results for service desk

Insight Global is looking for a Network Administrator to join a large retail client in the Warrendale area. Candidate will support the retail network infrastructure through basic Tier 1 support. They... More will be working off of a JIRA ticketing system to fulfill requests and support multiple stores nationwide. He/She will partner alongside the help desk team to support cross functional groups with general networking assistance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job description:The Affidavit Specialist is responsible for managing high-volume affidavit processing, document imaging, and administrative support to ensure legal documents move through the workflow... More accurately and efficiently Key Responsibilities:- Image and process high-volume affidavits (100?150 per hour), including QA and rush-priority documents.- Handle mailing duties such as preparing FedEx shipments and printing documents for clients.- Maintain front-desk and administrative workflows, including visitor logs, mail logs, and package handling.- Access client media portals, retrieve documentation, and accurately notate account-level updates in internal systems.- Identify and escalate process changes while supporting updates to internal and external procedure documents.- Perform physical tasks such as lifting/carrying mail boxes and shredding documents per retention requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Administrative Assistant. The assignment is expected to last approximately four months. Responsibilities include, but are not limited to:? Manage front desk operations, including... More answering incoming calls, taking, and forwarding messages, and logging/recording incoming mail? Schedule and coordinate Conference Rooms and Training Rooms? Record signature documents and maintain accuracy on shared spreadsheets? Assisting staff with basic administrative needs?Data entry and maintaining data on spreadsheets? Review files to be recorded, scanned, or discarded? Maintaining/ordering office supplies? Recording and organizing recordsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This position is onsite in Boston, MA.Day to Day:-Respond to common service, product, technical, and customer-relations questions.-Monitor & resolve service tickets for printing related incidents and... More problems-Initiate Device related trouble tickets into the customer supplied ticketing system.-Install and setup printers and apply customer configurations-Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices-Troubleshoot and resolve print server and print queue issues-Perform device and fleet usage analysis-Perform research related to printing related issues-Assist with the evaluation, testing, and creation of configuration templates of new devices-Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are metWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an a Technology Support Manager to join the IT Department of an AM 200 law firm. The Technology Support Manager leads the Firm?s Help Desk, overseeing both User Support... More Technicians and Senior Support Technicians to deliver exceptional technical support and user experiences. This role is responsible for daily operational oversight of the ITSM system (ServiceNow), ensuring SLA compliance, managing the Knowledge Base, and maintaining the highest standards of communication and technical accuracy.The Manager plays a critical role as a mentor, coach, and technical advisor ? developing troubleshooting skills, critical thinking, soft skills, and technical expertise within the team. In addition, the Technology Support Manager collaborates across departments to align technology support with organizational goals, ensuring a seamless and responsive experience for users. Above all, the Manager ?owns? the outcome of support interactions, ensuring every user has a positive experience with IT and that the Firm?s reputation for service excellence is upheld.Essential Functions & Responsibilities?Leadership & People Development?Supervise, coach, and mentor User Support and Senior Support Technicians.?Provide guidance on troubleshooting methodology, root cause analysis, and customer service best practices.?Foster development of soft skills (empathy, communication, expectation-setting) and technical skills.?Model and reinforce accountability for SLA compliance, ensuring the team consistently meets or exceeds standards for responsiveness, updates, and resolution quality.?Conduct performance reviews, set goals, and create development plans.?Recruit, train, and retain staff to ensure a high-performing and diverse team.?ServiceNow & Operational Oversight?Manage daily operations in ServiceNow, ensuring tickets are assigned, updated, and resolved in compliance with SLA requirements.?Monitor open and in-progress tickets daily, ensuring meaningful updates are provided and escalations are handled properly.?Approve and maintain Knowledge Base articles, ensuring high-quality, relevant, and accessible documentation.?Perform weekly quality assurance reviews of ticket handling and communication.?Create and maintain reports and dashboards in ServiceNow to visualize team performance, SLA compliance, and service trends for IT leadership.?Track and report on key metrics, including first response time, resolution time, escalations, and survey results.?Oversee and track IT equipment inventory across all offices, ensuring accurate asset records and minimizing loss through standardized tracking and reconciliation processes.?Own and maintain the Firm?s ITSM system (ServiceNow), including configuration, workflows, report creation, and dashboard management; serve as the point of contact for ITSM-related requests from other departments and IT leadership.?Escalation & Technical Guidance?Serve as escalation point for complex or sensitive tickets, working closely with Senior Support Technicians.?Partner with Subject Matter Experts in Applications, Systems, Networking, Communications/AV, Development, and Training to ensure escalations are well-documented and efficient.?Provide technical guidance and act as a resource for troubleshooting advanced or recurring issues.?Drive problem management initiatives by identifying root causes and recommending solutions.?Process & Quality Improvement?Identify patterns in recurring issues and implement process improvements to reduce ticket volume and increase efficiency.?Ensure knowledge sharing and consistency across the team.?Collaborate with IT leadership on departmental projects, security initiatives, and technology rollouts.?Stay current with trends in IT support, law firm technology, and ITSM best practices.?User Experience & Customer Service?Take ownership of delivering a high-quality support experience for every user interaction.?Ensure clear, professional, and empathetic communication with attorneys and staff.?Build trust and confidence in IT by holding the team accountable for user satisfaction as well as technical accuracy.?Additional Responsibilities?Maintain a high level of security awareness by advising users on safe practices, ensuring personal adherence to Firm security policies, and modeling secure behavior in all interactions.?Exercise heightened diligence in safeguarding data and systems, recognizing that elevated administrative rights require strict adherence to privacy, confidentiality, and compliance standards.?Adhere to Firm professional dress and appearance standards when working onsite or on video calls.?This role requires in-office work in accordance with Firm policy and may involve additional office days as business needs dictate.?May be assigned special projects by the Director of User Engagement or CIO.?Other duties as assigned by supervisorsThis role is hybrid, 2 days in-office per week and is open to all of the firm's office nationwide: Baltimore, Boston, Chicago, Ft. Lauderdale, Harrisburg, Miami, Minneapolis, Newark, New York City, Philadelphia, Princeton, Wayne, PA, West Palm Beach, Wilmington, DE or Washington, D.C.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking to hire 2 entry level IT Technicians supporting our customer. -1 resource needed at 5289 Vine St, St Bernand, OH -1 resource needed at 8700 Mason Montgomery Road, Mason, OHWe are a... More company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We?re seeking a candidate that provides day-to-day technical support to employees for internal desktop systems, software, and hardware. Installs, configures and troubleshoots desktop systems,... More workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization?s computer users about basic and specialized applications. The End-User Support team provides IT Support to all our internal employees. This team is responsible for providing a best-in-class customer experience! The End-User Support team will leverage modern tools & platforms to support our customers. Support items include SCCM, JAMF, ServiceNow, Slack, Okta, Office365, VPN, Zoom and more. We drive improvements by focusing on process & operational efficiencies.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role is onsite in Baton Rouge, LA.Day to Day:-Respond to common service, product, technical, and customer-relations questions.-Monitor & resolve service tickets for printing related incidents... More and problems-Initiate Device related trouble tickets into the customer supplied ticketing system.-Install and setup printers and apply customer configurations-Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices-Troubleshoot and resolve print server and print queue issues-Perform device and fleet usage analysis-Perform research related to printing related issues-Assist with the evaluation, testing, and creation of configuration templates of new devices-Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are metWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking to hire an entry level IT Technician supporting our customer onsite in Boston, MA.Day to Day:-Respond to common service, product, technical, and customer-relations questions.-Monitor &... More resolve service tickets for printing related incidents and problems-Initiate Device related trouble tickets into the customer supplied ticketing system.-Install and setup printers and apply customer configurations-Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices-Troubleshoot and resolve print server and print queue issues-Perform device and fleet usage analysis-Perform research related to printing related issues-Assist with the evaluation, testing, and creation of configuration templates of new devices-Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are metWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

-Provide Tier 1 and Tier 2 end-user support for hardware, software, network access, and asset management via phone, tickets, and onsite support.-Install, troubleshoot, repair, and maintain... More workstations, laptops, mobile devices, peripherals, and related software within SLA requirements.-Diagnose and resolve hardware and software issues using domain knowledge and historical data to restore services efficiently.-Perform preventative maintenance, system upgrades, and equipment replacements.-Document incidents, solutions, and system changes; manage user accounts, permissions, and security groups.-Implement fixes and patches (e.g., registry edits, patches, AD security policies, application testing).-Escalate issues to Tier 3, vendors, or application teams as needed; identify and report recurring issues.-Work onsite Monday?Friday during business hours with occasional weekend support as required.-Collaborate daily with supervisors, teammates, and customers to manage workflow professionally and efficientlyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less