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Mar 30, 2026

Merrimack, NH

|

Software Engineering

|

Contract

|

$44 - $55 (hourly estimate)

{"JobID":512645,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-71.5151,"Longitude":42.8631,"Distance":null},"State":"New Hampshire","Zip":"03054","ReferenceID":"BOS-520d63db-d00f-46a6-8ce8-6306a7222b33","PostedDate":"\/Date(1774894112000)\/","Description":"We are seeking a Principal Mainframe Software Engineer to help design, enhance, and modernize mission critical brokerage and tax processing systems. You will develop deep knowledge of the mainframe ecosystem and support high volume, business critical workloads. This role supports broader modernization initiatives integrating mainframe systems with distributed and cloud architectures and transitioning from batch driven processing to event driven models.Compensation: $55 - 70/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Principal Mainframe Software Engineer","City":"Merrimack","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?Bachelor?s degree with 6+ years of experience or Master?s degree with 3+ years?Deep hands on expertise with COBOL, JCL, VSAM, CICS?Experience with batch and online processing?Experience with enterprise batch scheduling tools?Advanced SQL across DB2, Oracle, and/or Postgres?Strong data analysis and performance debugging skills?Experience modernizing legacy mainframe systems?Strong Agile development background","Skills":"?Experience supporting large scale, high availability transaction systems?Experience with cloud or distributed system integration?Industry experience in financial services or other high transaction, data intensive environments?Brokerage, corporate actions, or tax domain experience","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":55.0000,"SalaryLow":44.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are seeking a Principal Mainframe Software Engineer to help design, enhance, and modernize mission critical brokerage and tax processing systems. You will develop deep knowledge of the mainframe... ecosystem and support high volume, business critical workloads. This role supports broader modernization initiatives integrating mainframe systems with distributed and cloud architectures and transitioning from batch driven processing to event driven models.Compensation: $55 - 70/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 18, 2026

Newark, DE

|

Programmer / Developer

|

Contract-to-perm

|

$46 - $57 (hourly estimate)

{"JobID":508430,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-75.75,"Longitude":39.67,"Distance":null},"State":"Delaware","Zip":"19713","ReferenceID":"PHL-2d1677a8-773d-4a3c-a537-d017f0f781bd","PostedDate":"\/Date(1773877657000)\/","Description":"In this role, you?ll support our clients consumer-facing student loan applications by focusing on hands-on product design and ongoing design system work within Figma. You?ll partner closely with a small application pod, supporting a lead designer by handling smaller features, enhancements, and backlog tickets while ensuring design work is fully vetted before moving into engineering. A significant part of the role involves building on and documenting the existing design system, improving consistency, usability, and scalability across digital experiences. You?ll collaborate cross-functionally to ensure designs are user-centered, well-documented, and development-ready.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"UX/UI Designer","City":"Newark","ExpirationDate":null,"PriorityOrder":0,"Requirements":"5+ years of experience in UX, UI, or digital product design supporting web and/or mobile applicationsStrong hands-on experience in Figma, including component libraries and design systemsProven ability to translate product requirements into wireframes, flows, and high-fidelity designsExperience working closely with engineering teams, delivering design work prior to developmentStrong communication and collaboration skills within cross-functional product teams","Skills":"Experience supporting or contributing to design system development and documentationBackground in financial services, fintech, or education technologyFamiliarity with agile product teams and managing work through design backlogsExperience optimizing existing products rather than only greenfield design","Industry":"Programmer / Developer","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":57.0000,"SalaryLow":45.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

In this role, you?ll support our clients consumer-facing student loan applications by focusing on hands-on product design and ongoing design system work within Figma. You?ll partner closely with a... small application pod, supporting a lead designer by handling smaller features, enhancements, and backlog tickets while ensuring design work is fully vetted before moving into engineering. A significant part of the role involves building on and documenting the existing design system, improving consistency, usability, and scalability across digital experiences. You?ll collaborate cross-functionally to ensure designs are user-centered, well-documented, and development-ready.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jan 26, 2026

Chicago, IL

|

Business Analyst (BA)

|

Contract-to-perm

|

$38 - $48 (hourly estimate)

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Our global team consists of a diverse pool of over 550 individuals spanning 16 cities across 7 countries. We provide front-to back support for a broad range of Clients (hedge funds, market makers, trading firms, advisers and investment banks), Global Market products and businesses including:? Futures and Options \u0026 OTC Cleared (F\u0026O)? Prime Brokerage (PB)? Global Wealth \u0026 Investment Management (GWIM)? OTC Bi-lateral Derivatives (OTC) The Team:The ETD Operations Strategy \u0026 Clearing Infrastructure Solutions (CIS) team drives and facilitates the change agenda for Futures and Options and OTC Cleared Operations. The team works with ETD BAU teams based in Chicago, Charlotte, Chester, London and Singapore, other Operations teams, Front Office partners and Technology to deliver Enterprise and Regulatory change programs, new business ideas and operational excellence improvements ensuring cross product and efficient solutions are delivered with no impact to risk or stability. ETD Operations have embarked on an ambitious program to refresh their end-to-end technology platforms. Role Description:? Responsible for supporting the Chicago based ETD Operations team across the lifecycle of a project including performing an impact assessment, working with SMEs to document business requirements, coordinating UAT testing and ensuring we maintain strong governance across a varied and diverse book of change.? Running meetings with appropriate stakeholders for change projects, including agendas, supporting materials and meeting minutes.? Providing high quality MI and updates to Executive Stakeholders, including support of Global Market Operations (GMO) requests for information.? Become AMRS champion for ETD initiative tracking in Bank of America change management tool (Horizon) ensuring datasets are up to date for latest status.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Change/Business Analyst (ETD Team)","City":"Chicago","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? Candidate should be intellectually curious, seeking to understand the impact of change on processes.? Experienced in working independently, seeking steer and guidance as and when necessary and with a track record of generating process improvement ideas.? Confidence working with databases, SharePoint sites, PowerPoint and Excel is essential, and experience of AI tooling desirable.? Confident communicator who can establish relationships and gain credibility quickly across a wide variety of stakeholders.? Well versed in production of high-quality documents used to communicate complex information succinctly to a wide variety of Stakeholders.? Experience in Operations, Client Services, Change or Finance line role in Financial Services is essential","Skills":"? Experience of Listed Exchange Traded Derivatives Execution or Clearing Operations is highly desirable.","Industry":"Business Analyst (BA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":48.0000,"SalaryLow":38.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An opportunity for a highly motivated, industry established and mid-level professional to join the Exchange Traded Derivatives (ETD) Operations team. Candidate will be looking to pursue a successful... career in the field of Futures & Options and OTC Clearing, and passionate about implementing change and driving process improvements. Who we are:ETD Operations is part of ECRMO (ETD, Collateral & Relationship Management Operations). The global function is responsible for the support of post-execution trade clearing and product lifecycle management, the exchange of collateral to reduce counterparty credit risk and support of our clients. Our global team consists of a diverse pool of over 550 individuals spanning 16 cities across 7 countries. We provide front-to back support for a broad range of Clients (hedge funds, market makers, trading firms, advisers and investment banks), Global Market products and businesses including:? Futures and Options & OTC Cleared (F&O)? Prime Brokerage (PB)? Global Wealth & Investment Management (GWIM)? OTC Bi-lateral Derivatives (OTC) The Team:The ETD Operations Strategy & Clearing Infrastructure Solutions (CIS) team drives and facilitates the change agenda for Futures and Options and OTC Cleared Operations. The team works with ETD BAU teams based in Chicago, Charlotte, Chester, London and Singapore, other Operations teams, Front Office partners and Technology to deliver Enterprise and Regulatory change programs, new business ideas and operational excellence improvements ensuring cross product and efficient solutions are delivered with no impact to risk or stability. ETD Operations have embarked on an ambitious program to refresh their end-to-end technology platforms. Role Description:? Responsible for supporting the Chicago based ETD Operations team across the lifecycle of a project including performing an impact assessment, working with SMEs to document business requirements, coordinating UAT testing and ensuring we maintain strong governance across a varied and diverse book of change.? Running meetings with appropriate stakeholders for change projects, including agendas, supporting materials and meeting minutes.? Providing high quality MI and updates to Executive Stakeholders, including support of Global Market Operations (GMO) requests for information.? Become AMRS champion for ETD initiative tracking in Bank of America change management tool (Horizon) ensuring datasets are up to date for latest status.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 11, 2026

Minneapolis, MN

|

Sales

|

Perm

|

$110k - $140k (estimate)

{"JobID":505133,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-93.26,"Longitude":44.96,"Distance":null},"State":"Minnesota","Zip":"55414","ReferenceID":"CLT-4a300b11-c941-4d5e-b2cd-519a65b0d165","PostedDate":"\/Date(1773229922000)\/","Description":"Insight Global is looking for a multi-site rental operations leader to run a ~$30M Climate Control region (fleet + branches) with ~150 employees. This role owns ops execution + safety culture (audits, fleet readiness, KPI reporting, budget) while partnering closely with sales leadership to drive growth.This is a hands-on, field-facing leadership role requiring strong operational discipline, comfort with analytics and reporting, and the ability to influence both sales and operations leaders across multiple locations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Regional Manager","City":"Minneapolis","ExpirationDate":null,"PriorityOrder":0,"Requirements":"3?5+ years of Branch Manager experience in equipment rental or closely related multi-site operations leadership.Proven success leading multi-location teams (district/regional leadership exposure preferred).Strong operations leadership capability (process discipline, fleet/asset management, service execution).Financial acumen: experience managing budgets, performance reporting, P\u0026L execution and operational metrics.Strong executive communication and presentation skills (audits, budget reviews, performance reporting).Proficiency with reporting and analytics tools (Power BI, Excel; comfort working in dashboards/reports).","Skills":"OSHA 10 or OSHA 30 (helpful, but not required).Climate Control / Specialty Rental experience: Temporary Heating, HVAC, environmental services, dehumidification/air movement, etc.Experience influencing both sales and operations leaders across a region.","Industry":"Sales","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":140000.0000,"SalaryLow":110000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for a multi-site rental operations leader to run a ~$30M Climate Control region (fleet + branches) with ~150 employees. This role owns ops execution + safety culture... (audits, fleet readiness, KPI reporting, budget) while partnering closely with sales leadership to drive growth.This is a hands-on, field-facing leadership role requiring strong operational discipline, comfort with analytics and reporting, and the ability to influence both sales and operations leaders across multiple locations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 27, 2026

Palo Alto, CA

|

Administrative Assistant

|

Perm

|

$110k - $120k (estimate)

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Insight Global is seeking an Executive Administrative Assistant to join a prestigious global law firm. This individual will join a collaborative Palo Alto office and provide high level... administrative, billing, and operational support to attorneys in a transactional-focused practice.Responsibilities:?Manage complex calendars, schedule meetings, and coordinate travel arrangements?Draft professional correspondence, memoranda, and documents?Prepare, review, and process client invoices in alignment with firm policies and client guidelines?Enter attorney time, track billable hours, and maintain accurate matter lists and related billing data; Support advanced billing functions including 3E/ProForma workflows and partner billing cycles?Manage client/matter intake processes, conflicts checks, and engagement letter execution?Maintain case management records, deal team lists, and CRM data?Serve as liaison among attorneys, clients, and internal support departments; Greet visitors and help ensure a professional client experience?Coordinate onboarding of new attorneys and support cross office project work?Reserve conference rooms and arrange catering as needed?Proactively monitor deadlines, anticipate needs, and identify potential risksThis is a full-time position based in Palo Alto, CA, requiring five days onsite with some flexibility.Compensation$110,000-$120,000 base salary Exact compensation may vary based on several factors, including skills, experience level, geographic location, education, and internal equity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jan 30, 2026

Boys Town, NE

|

QA

|

Contract

|

$20 - $25 (hourly estimate)

{"JobID":489056,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-96.13,"Longitude":41.25,"Distance":null},"State":"Nebraska","Zip":"68010","ReferenceID":"AUS-41457754-3452-4244-88e2-7878ae911d0c","PostedDate":"\/Date(1769797803000)\/","Description":"PayPal is seeking a highly skilled and motivated Technology Internal Controls Testing Analyst to join our dynamic First Line of Defense (FLOD) team. In this role, the candidate will play a crucial part in managing risks across PayPal?s Technology, and Engineering portfolios. As a key member of the Governance, Risk, and Compliance team, and will advocate for the control lifecycle philosophy by supporting the identification, assessment, testing, reporting, and monitoring of technology controls.This individual will collaborate closely with cross-functional teams, risk owners, and enterprise-wide Second Line of Defense (SLOD) and Third Line of Defense (TLOD) teams to ensure that PayPal?s compliance with enterprise risk governance standards and policies. Responsibilities:? Control lifecycle management, including identifying, assessing, mapping, monitoring, testing, and reporting on controls that align to the Technology Risk Taxonomy.? Understand, apply and promote PayPal?s \"Risk as a Lifestyle\" philosophy by understanding and adhering to enterprise policies, standards, and governance frameworks for risk and compliance.? Collaborate with business partners to identify and document key controls, ensuring alignment with SLOD and subject matter experts (SMEs) to meet requirements.? Partner with both SLOD and Third Line of Defense (TLOD) teams to streamline and reduce duplicative control testing efforts across all defense lines.? Collaborate with First Line of Defense (FLOD) Issue Management to map Technology Issues with the Technology Risk framework.? Support the development of tools and solutions that enhance technology risk management at PayPal, continuously identifying opportunities to improve efficiency.? Support annual Technology Risk Assessments in partnership with risk owners and control owners from FLOD as well as SLOD teams to ensure controls are documented, uplifted, or retired within the system of record.? Ability to understand and communicate complex processes and alignment to policy/regulatory requirements? Adherence to testing schedules to ensure all tasks and reporting are completed within established time framesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Controls Tester","City":"Boys Town","ExpirationDate":null,"PriorityOrder":0,"Requirements":"2 years of experience in ITGC controls testing2 years IT/Technology/Information Security Internal Audit or Compliance experience with exposure to financial products and services, banking industry, e-commerce or a Big-4 audit environment preferred.Utilize a deep understanding of risk management methodologies, frameworks, and principles (e.g., SOX, COBIT, NIST, CSA, ITIL, PCI, GDPR, etc.) to evaluate and recommend best approach to mitigating risk with best-in-class controls.Be able to engage at all levels of the organization to organize, drive and communicate results.? Operate in a fast-paced environment and able to handle several simultaneous projects and tasks while demonstrating urgency and ownership to drive issues to completion.","Skills":"","Industry":"QA","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":25.0000,"SalaryLow":20.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

PayPal is seeking a highly skilled and motivated Technology Internal Controls Testing Analyst to join our dynamic First Line of Defense (FLOD) team. In this role, the candidate will play a crucial... part in managing risks across PayPal?s Technology, and Engineering portfolios. As a key member of the Governance, Risk, and Compliance team, and will advocate for the control lifecycle philosophy by supporting the identification, assessment, testing, reporting, and monitoring of technology controls.This individual will collaborate closely with cross-functional teams, risk owners, and enterprise-wide Second Line of Defense (SLOD) and Third Line of Defense (TLOD) teams to ensure that PayPal?s compliance with enterprise risk governance standards and policies. Responsibilities:? Control lifecycle management, including identifying, assessing, mapping, monitoring, testing, and reporting on controls that align to the Technology Risk Taxonomy.? Understand, apply and promote PayPal?s "Risk as a Lifestyle" philosophy by understanding and adhering to enterprise policies, standards, and governance frameworks for risk and compliance.? Collaborate with business partners to identify and document key controls, ensuring alignment with SLOD and subject matter experts (SMEs) to meet requirements.? Partner with both SLOD and Third Line of Defense (TLOD) teams to streamline and reduce duplicative control testing efforts across all defense lines.? Collaborate with First Line of Defense (FLOD) Issue Management to map Technology Issues with the Technology Risk framework.? Support the development of tools and solutions that enhance technology risk management at PayPal, continuously identifying opportunities to improve efficiency.? Support annual Technology Risk Assessments in partnership with risk owners and control owners from FLOD as well as SLOD teams to ensure controls are documented, uplifted, or retired within the system of record.? Ability to understand and communicate complex processes and alignment to policy/regulatory requirements? Adherence to testing schedules to ensure all tasks and reporting are completed within established time framesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 16, 2026

Boston, MA

|

Designer

|

Contract

|

$52 - $65 (hourly estimate)

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The firm is widely recognized for its expertise in corporate law, litigation, intellectual property, life sciences, technology, and venture capital, advising on transformative deals, IPOs, and complex regulatory matters. The firm has earned numerous workplace accolades, including being named to Fortune?s Best Companies to Work For and receiving honors such as Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents. The Client is transforming how data is consumed across the firm, moving from static dashboards toward role-aware, narrative-first, AI-assisted insight experiences. As part of this transformation, the UI/UX Designer will shape how attorneys, business teams, and leadership experience governed insights across Power BI, Databricks Apps, and Genie/Copilot experiences.This individual will own the design system, user-journey patterns, and insight-experience frameworks that ensure our analytics products are intuitive, trusted, performant, and aligned to firm workflows.This is not a traditional web design role. It is enterprise analytics UX, requiring sensitivity to governance, metric consistency, complex business models, and high-trust environments.Key ResponsibilitiesExperience Design for Analytics (Power BI + Databricks Apps + Genie)- Design intuitive, role-aware user interfaces for analytics surfaces:Power BI thin reportsDatabricks Apps (including the FinIQ replacement application) Genie/Copilot-enhanced experiences- Create narrative-first layouts that reduce dependence on raw tables and exports.-Work with the Analytics Platform Delivery Lead to define UX standards for Certified dashboards, including layout, navigation, filters, interactions, and accessibility.Analytics Design System Ownership-Create and maintain a Cooley Analytics Design System covering:Color palettes, visual hierarchy, typographyComponent patterns (cards, KPIs, slicers, narratives, drill paths)Interaction rules and accessibility standards-Define reusable UX patterns for common analytic use cases (client intelligence, matter insights, financial workflows, etc.).User Research \u0026 Journey Mapping-Conduct user interviews, usability testing, and workflow observations.-Build journey maps, personas, and prototypes that reflect real attorney and business-team needs.-Translate findings into validated design recommendations that integrate seamlessly with governed semantics.Cross-Functional Collaboration-Partner closely with:Analytics Engineers and BI DevelopersGold Data ModelersDatabricks App DevelopersData Governance and Security-Ensure UX designs conform to RLS/CLS, governed semantics, and certified metric definitions.Execution Quality \u0026 Feedback Loop- Produce developer-ready UI specifications and component guidelines.- Provide UX QA support during development and deployment.- Track UX KPIs including export reduction, workflow completion inside apps, narrative adoption, and satisfaction scores.Initial 6?9 Month Focus-Deliver Client Analytics Design System v1 for Power BI and Databricks Apps.- Redesign a high-impact domain with role-aware, narrative-first patterns.- Implement UX standards for Certified dashboards and semantic-layer-aligned experiences.- Provide UX leadership on the Databricks App FinIQ replacement MVP.Success Measures (12 Months)- Design System adopted by BI developers, app developers, and analytics engineers.- =30% reduction in UX inconsistencies across dashboards and apps.- =40% increase in narrative-first experience usage vs. table-centric reporting.-Measurable decrease in unnecessary Excel exports.-High UX satisfaction scores from practice groups and business teams.Compensation:$50/hr to $57/hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"UI/UX Designer - Analytics","City":"Boston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 5+ years in UI/UX design preferably with at least 2+ years in analytics, BI, or data-heavy products.- Portfolio demonstrating dashboards, insight workflows, and complex data visualization design.- Strong experience with design tools (Figma, Sketch, Adobe XD).- Understanding of semantic models, grain, KPIs, and the UX impact of data governance.- Experience partnering with developers building applications using Python-based frameworks (e.g., Streamlit, Dash) or modern JavaScript frameworks (e.g., React).- Designer is not expected to code the front end but must produce developer-ready UI specifications.","Skills":"- Experience with Databricks Apps or internal tooling frameworks.- Familiarity with AI-assisted UX patterns (Genie/Copilot/NLQ).- Experience in legal, professional services, or other high-trust environments.- Understanding of Data Vault ? Gold ? Semantic modeling implications on UI/UX.","Industry":"Designer","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":65.0000,"SalaryLow":52.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A global law firm with nearly 1,400 lawyers and more than 3,000 employees across 19 offices in the United States, Europe, and Asia is looking to build out a data lake to encompass both internal and... external data. The role is a long-term contract with potential to hire down the line, so the candidate must be commutable to one of their office locations: Boston MA, NYC, Palo Alto CA, Chicago IL, Denver CO, LA, Miami FL, Reston VA, San Diego CA, San Francisco CA, Santa Monica CA, Seattle WA, or Washington DC. The role will require 4-8 days onsite per month. The firm is widely recognized for its expertise in corporate law, litigation, intellectual property, life sciences, technology, and venture capital, advising on transformative deals, IPOs, and complex regulatory matters. The firm has earned numerous workplace accolades, including being named to Fortune?s Best Companies to Work For and receiving honors such as Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents. The Client is transforming how data is consumed across the firm, moving from static dashboards toward role-aware, narrative-first, AI-assisted insight experiences. As part of this transformation, the UI/UX Designer will shape how attorneys, business teams, and leadership experience governed insights across Power BI, Databricks Apps, and Genie/Copilot experiences.This individual will own the design system, user-journey patterns, and insight-experience frameworks that ensure our analytics products are intuitive, trusted, performant, and aligned to firm workflows.This is not a traditional web design role. It is enterprise analytics UX, requiring sensitivity to governance, metric consistency, complex business models, and high-trust environments.Key ResponsibilitiesExperience Design for Analytics (Power BI + Databricks Apps + Genie)- Design intuitive, role-aware user interfaces for analytics surfaces:Power BI thin reportsDatabricks Apps (including the FinIQ replacement application) Genie/Copilot-enhanced experiences- Create narrative-first layouts that reduce dependence on raw tables and exports.-Work with the Analytics Platform Delivery Lead to define UX standards for Certified dashboards, including layout, navigation, filters, interactions, and accessibility.Analytics Design System Ownership-Create and maintain a Cooley Analytics Design System covering:Color palettes, visual hierarchy, typographyComponent patterns (cards, KPIs, slicers, narratives, drill paths)Interaction rules and accessibility standards-Define reusable UX patterns for common analytic use cases (client intelligence, matter insights, financial workflows, etc.).User Research & Journey Mapping-Conduct user interviews, usability testing, and workflow observations.-Build journey maps, personas, and prototypes that reflect real attorney and business-team needs.-Translate findings into validated design recommendations that integrate seamlessly with governed semantics.Cross-Functional Collaboration-Partner closely with:Analytics Engineers and BI DevelopersGold Data ModelersDatabricks App DevelopersData Governance and Security-Ensure UX designs conform to RLS/CLS, governed semantics, and certified metric definitions.Execution Quality & Feedback Loop- Produce developer-ready UI specifications and component guidelines.- Provide UX QA support during development and deployment.- Track UX KPIs including export reduction, workflow completion inside apps, narrative adoption, and satisfaction scores.Initial 6?9 Month Focus-Deliver Client Analytics Design System v1 for Power BI and Databricks Apps.- Redesign a high-impact domain with role-aware, narrative-first patterns.- Implement UX standards for Certified dashboards and semantic-layer-aligned experiences.- Provide UX leadership on the Databricks App FinIQ replacement MVP.Success Measures (12 Months)- Design System adopted by BI developers, app developers, and analytics engineers.- =30% reduction in UX inconsistencies across dashboards and apps.- =40% increase in narrative-first experience usage vs. table-centric reporting.-Measurable decrease in unnecessary Excel exports.-High UX satisfaction scores from practice groups and business teams.Compensation:$50/hr to $57/hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 11, 2026

Newark, DE

|

Data Warehousing

|

Contract-to-perm

|

$51 - $64 (hourly estimate)

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Key ResponsibilitiesData Engineering & Solution DevelopmentDesign, build, and maintain SQL-based datasets, views, and data models that support marketing use casesSource, profile, and research data... already living in the data warehouse to make it campaign-readyEngineer new data solutions end-to-end, from ingestion through business consumptionSupport identity-based and customer-level data use cases (e.g., prequalification strategies, audience growth, net-new identification)Business Partnership & StrategyPartner directly with Marketing Operations to enable audience creation, campaign execution, and customer experiencesCollaborate with Marketing Analytics to explain data structures, create new analytical layers, and support executive-level reportingTranslate business questions into technical requirements and scalable data solutionsPresent findings, trends, and insights back to marketing stakeholders in a clear and compelling wayAnalytics, Dashboards & ControlsBuild dashboards and visualizations that show trends, population shifts, and segment performanceDevelop internal monitoring and control dashboards to detect data issues (population changes, load failures, anomalies)Support testing, validation, and quality checks prior to deploymentOperational SupportCoordinate with internal testing and deployment teams to move solutions into productionContribute to documentation, governance, and ongoing improvements of marketing data assetsDay-to-Day Breakdown~60%: Data discovery, profiling, research, and business alignment~20%: Dashboarding and data visualization~10%: Testing, audits, and data quality controls~10%: Administrative work and coordinationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 03, 2026

Memphis, TN

|

Corporate Operations

|

Perm

|

$110k - $130k (estimate)

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Insight Global is seeking a Strategic Sourcing Manager, Indirect Spend to own and mature non-production sourcing across a highly decentralized environment. This is a hands-on, high-impact role for a... strategic operator who thrives in ambiguity, influences stakeholders, and drives sourcing initiatives from strategy through execution while building a scalable indirect procurement function.Key Responsibilities:? Own and manage indirect spend categories ? Lead end-to-end sourcing initiatives aligned to business priorities and value targets? Develop data-driven category strategies using spend analysis and market intelligence? Identify and deliver cost savings, consolidation, and process improvements across fragmented spend? Build and manage a prioritized sourcing pipeline delivering measurable results? Lead RFIs, RFQs, RFPs, negotiations, and sourcing events with compliant execution? Manage the full contract lifecycle (MSAs, SOWs, NDAs, pricing) in partnership with Legal? Partner cross-functionally to influence buying behavior and drive use of preferred suppliers? Operate across multiple ERP systems and decentralized procurement environments? Build foundational sourcing processes, governance, and change management practices? Manage strategic supplier relationships, performance, and issue resolution? Provide transparency into spend, savings, and sourcing outcomes? Support sustainability, supplier diversity, and continuous improvement initiativesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 03, 2026

Santa Monica, CA

|

Help Desk

|

Contract

|

$30 - $37 (hourly estimate)

{"JobID":501591,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-118.49,"Longitude":34.01,"Distance":null},"State":"California","Zip":"90401","ReferenceID":"BOS-c744c917-f4a0-43d2-97f1-8464ae940740","PostedDate":"\/Date(1772542907000)\/","Description":"An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Santa Monica CA office 5 days a week - The shift is 8-5pm PST. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won\u0027t be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Service Desk Analyst (onsite Santa Monica)","City":"Santa Monica","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3+ years experience as a Service Desk Analyst or Technical Support - experience with white glove support c-level/executives- previous technical research experience for complex tickets- hands-on documentation experience writing KBs, etc- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including: (preferred to have experience, but if not we can teach!)Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9 (preferred)- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":37.0000,"SalaryLow":29.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... users. This analyst will sit onsite in the Santa Monica CA office 5 days a week - The shift is 8-5pm PST. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

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