Job Search Results for help desk

?Position requires regular script writing and debugging of computer system activities (PowerShell or Python). Candidates should expect that 50% of their time be spent on scripting tasks.?Create... More scripts to automate repetitive tasks or to make items that can be executed by help desk staff.?Work closely with Stakeholders and vendors to ensure the implementation of the vendor product meets Stakeholder?s requirements. Demonstrate vendor product to Stakeholders (in some cases end users) to generate feedback on the system.?Provide Tier II technical support for assigned products to end user. Conduct root cause analyzes and investigates technical issues reported by customers by analyzing the diagnostics available depending on the system such as the product logs, application code, Java thread dump, heap dump, network log and garbage collection logs to provide root cause analysis and solutions for issues.?Experience working with Active Directory Domain Controller, Remote Server tools, and managing assets, user and group system access issues.?Ability to learn, understand and implement SQL Server Profiler (monitoring) and Agent (automation) tools.?Provide support using your understanding of Windows, some Linux, some VMWare / Hyper-V and or Remote Desktop. ?Have experience setting up, repairing basic computer equipment to include installing new or replacement of computer drives and memory.?Able to prepare technical designs, and documentation (ie- knowledgebase articles) for use by help desk. Documentation will include Service Request Tracking System notes documenting environment, problem description, analysis, next steps (with task owners and dates), and a comprehensive solution description.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Network Upgrade Technician will be responsible for supporting Domino?s new network upgrade initiative. The Network Upgrade Technician will call Domino?s stores and walk the store point of contact... More through how replace routers and plug in switches, ensure that everything is properly updated on the network profile, and verify that everything is working properly. The network upgrade needs to be complete across all stores by October 2026. The stores are moving from non-managed switches to managed switches. In summary, the Network Upgrade Technician will help run manual processes the day of the network upgrade.$18/hr - $21/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Linux Help Desk Engineer to support a classified DoD client in Chantilly. This individual will be responsible for Tier 2 support of RedHat servers hosted on the cloud.... More Other duties: ?Ensure the 24x7 uptime of our multi-service, multi-layer, multi-tenant cloud infrastructure?This position is hands-on, requiring the ability to provide first-level system and network support problem investigation, resolution, or escalate as needed?Work closely with the engineering teams to improve our platforms and eliminate complexity from architecture and processes?Utilize a Jira Service Desk ticketing queue for tracking system and tenant issues through resolution?Configure and use state-of-the-art monitoring tools to assist with troubleshooting and remediation of issues?Responsible for the monitoring the daily software and network operations in a distributed multi-tenant, multi-layer, cloud environment?Conduct incident response and in-depth root cause analysisHourly: 55-67/hrSalary: 115,000-135,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A manufacturing client is seeking a Systems Endpoint Engineer to join their team! This role is heavily hands-on and focused on ensuring employees are fully supported across hardware, software, and... More user access. Day-to-day responsibilities include working the help desk, responding to tickets, providing desk-side and remote support, and preparing equipment for new hires based on HR onboarding requests. The engineer will image and configure laptops and desktops, install and replace hardware, support printers (including toner ordering and replacement), handheld scanners, Zebra printers, and mobile devices. They will manage Microsoft environments including Active Directory and M365 user provisioning and decommissioning, assist with Azure-based troubleshooting, and support networking tasks such as staging Cisco firewalls and adjusting user access when required. The role supports multiple locations, with primary onsite support in Lansing and remote (occasional on-site) support for plants in Mexico, Cleveland, and Chattanooga. The workload is approximately 30% user support, 35% hardware, and 35% software. This is a highly independent role requiring flexibility, problem-solving skills, and comfort working in a fast-moving environment with occasional off-hours or on-call needs. This is a full-time permanent role based in Lansing, IL. The on-site schedule is typically 7:30/8:00 AM for an 8-hour day with flexibility as needed, but the team offers 24/7 support. The position requires being onsite 4 days per week with 1 WFH day. Salary ranges from $80,000 to $90,000 annually with a bonus potential of up to ~9%.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client in the investment/financial space is looking for an admin/developer to handle the day-to-day management and enhancement of our business systems?primarily Salesforce, Google Workspace, and... More Excel-based tools. You'll also build internal web-based tools like calculators and dashboards for our sales and partner teams. This isn't a help desk role; you'll be building automations, designing workflows, and solving real operational problems. You will also build internal web tools?offer calculators, APR calculators, partner-facing utilities. This role pays $110-140k with full benefits paid and unlimited PTO.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We?re looking for a motivated, hands-on Junior/Mid-Level System Administrator to support day-to-day infrastructure operations across a predominantly Windows-based environment. This role will work... More closely with a Senior System Administrator / Team Lead, gaining exposure across servers, virtualization, backups, endpoints, and basic networking.This is an ideal opportunity for someone coming from a service desk or junior infrastructure background who wants to grow into a broader systems role and take on more responsibility over time.Infrastructure & Systems Support- Support day-to-day administration of Windows Server environments- Assist with Active Directory user, group, and GPO management- Perform routine server tasks including patching, monitoring, and troubleshooting- Support virtualized environments (Hyper-V and/or VMware)- Assist with backup operations using tools such as Veeam, including monitoring job success and assisting with restores- Help maintain endpoint environments, including Windows 11 desktops and basic macOS administrationSupport endpoint and device management activities (imaging, provisioning, troubleshooting)Networking & Connectivity (Secondary Support)- Provide basic support for routing and switching, Wi-Fi connectivity, VPN connectivity issues (with guidance from the senior admin)- Escalate complex network or firewall issues to the Senior System Administrator while supporting diagnostics and documentationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for Helpdesk Technician to support one of our largest Oil and Gas clients in Houston, TX. This person will be responsible for handling a high level of internal level 1 and 2... More support tickets, and providing excellent written and verbal customer support. The ideal candidate for this position will come from a IT or Service Desk background, and will be expected to be onsite in Downtown Houston 5 days a week, Monday through Friday. The pay rate for this position will be $25/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Systems Engineer to to help transition from on-premises to a modern, cloud-based environment. This position offers the opportunity to influence and build our future tech stack using... More the latest cloud technologies.Job duties include managing existing servers and applications, implementing new systems and applications, and monitoring the environment. This position will be working closely with DevOps and Help Desk, providing technical assistance for both teams. Duties/Responsibilities:?Work with IT leaders to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation.?Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.?Design, deploy, and support applications, network and systems, ensuring security, availability, and performance.?Design, develop and support IAM solutions.?Implementation and management of tools and processes for ongoing operations, including:oMonitoringoAlertingoSecurity ControlsoSystem redundancyoBackups/RestoreoDisaster Recovery?Troubleshoot and resolve issues, including networking, security, and systems-related challenges.?Collaborate with cross-functional teams to optimize performance and maintain system uptime.?Assist and provide backup coverage to technical support staff to provide end user technical support for all business systems?Document system configurations, procedures, and architecture for reference and compliance purposes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An Insight Global client is looking for a desktop support technician to join their team of 10 in either Kansas City, MO. In this role you will serve as first point of contact for any IT-related... More issues, troubleshoot devices (PC, laptops, printers, etc.) and document tasks. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Support Spectrum Enterprise sales professionals by configuring, processing, and expediting order, contract, and quality control activities for complex orders. Ratify complex orders for completeness,... More accuracy and commission eligibility, and provide pre and post-sale monitoring, escalation and resolution support. Subject matter experts with the Enterprise end to end sales and ordering process; provide guidance and help-desk support to sales professionals, Order Operations, Client Services, and Service Delivery personnel to improve order accuracy and accelerate the sales and ordering process. Point of contact working with key stakeholders from partner teams to identify, develop, and initiate resolution plans with defective opportunities throughout all stages of the sales & ordering process.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less