Job Search Results for help desk

REMOTE- IT Business Analyst

As a business analyst you will support and act as an account liaison for all of the automotive, aerospace, and industrial customers to help deliver technical solutions. The ideal candidate will need... More level 2 IT Helpdesk experience and some knowledge of transportation management. You will focus on reviewing IT Incident tickets and general service requests in a ticket queue to ensure basic information has been supplied to aid in root causing. Additionally you will track the resolution with the assigned IT technical team and make sure ticket root cause is coded properly for reporting. You will also assist with creating some change management tickets in that same ticket queue as well as report out on trends for ticket activity. This role will sit 100% remote.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Customer Service Representative - INTL Brazil

Our large Medical Device company is seeking a Customer Service Representative for their Complaint Handling department. This position provides contact center support for complaint handling and is... More responsible for adherence to department procedures, country specific privacy and regulatory guidelines while meeting customer expectations with a focus on overall customer experience and retention. Responsibilities Include: -Evaluates and resolves product complaints worldwide per FDA, ISO, SOX, and other applicable regulatory requirements. -Monitors feedback activity using CHS and SAP systems to provide complaint resolution and promote customer satisfaction. -Documents files accurately.-Positively interacts with customer, providing education, product and service information and resolution. -May be responsible for actively monitoring workflow and ensuring complaints are closed in accordance with established MD&D and departmental metrics. -May be responsible for additional administrative and technical tasks, including PO generation and monitoring, IT help desk requests and call center telephony support.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Account Executive

Insight Global is seeking a Strategic Account Executive for a full-time opportunity, with an IT Services Provider headquartered in the Houston, TX area. This person will have a vertical specific... More territory, that focuses on the Senior Living industry. It is highly preferred that this individual has previous experience selling to this type of client. This Account Executive will sit remotely, and travel to client sites for meetings on a regular basis. This Account Executive will focus on New Logo acquisition, and will generate their own leads in addition to their supplied leads, in order to meet monthly and quarterly goals. This person will sell a portfolio of services in the Infrastructure-as-a-Service (IaaS) space, including desktop/service desk, back-up/DRaaS, UCaaS, Managed Security Services, Cloud, Networking, etc. These Strategic Account Exec's must have prior Managed Services sales experience with some or all of the technologies listed prior. This role will focus in the mid-market to low enterprise space. During the sales process, Account Exec's will partner with Pre-Sales Engineers to help facilitate a technical deep-dive of prospective customer environments. However, this person should still have the ability to provide technical recommendations based on the results of discovery meetings during the sales process. Average deal size for this role is around $30-$40K in revenue per month.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less