Job Search Results for call center

The Senior Network Perimeter Security Engineer is responsible for the design, implementation, operation, and documentation of enterprise network security solutions. This role provides technical... More leadership and subject matter expertise across network security architecture, stability, and resiliency. The engineer ensures systems, networks, and data are protected against internal and external threats by enforcing security best practices, policies, and standards. This position requires deep expertise in network perimeter security technologies, including firewalls, IDS/IPS, and DDoS mitigation.Key Responsibilities:? Define and execute network security architecture strategy and technology roadmaps, delivering fit-for-purpose security solutions? Lead high-impact security initiatives and projects, serving as a recognized subject matter expert in network security? Design, implement, and operate perimeter security technologies including firewalls, IDS/IPS, and DDoS protections? Evaluate emerging threats, vulnerabilities, and technologies, and recommend improvements to security posture? Monitor networks, systems, and logs using security tools such as SIEM, vulnerability management, and endpoint security platforms? Ensure compliance with security policies, standards, and regulatory controls? Conduct security architecture reviews, risk assessments, and requirements analysis aligned to business needs? Develop and maintain standardized, repeatable network security reference architectures? Manage network configurations, firmware, software updates, and security documentation? Collaborate with cross-functional teams including infrastructure, applications, IT support, and information security? Support production environments through incident response, service requests, and major incident troubleshooting? Coordinate with third-party vendors for project execution and issue resolution? Provide mentoring, guidance, and training to junior team members on standards and best practices? Maintain detailed network diagrams, configurations, and operational procedures? Participate in an on-call rotation and support after-hours maintenance or emergency response as needed (24x7)? Support enterprise domain controllers and DHCP services? Provide regular project status reporting and participate in required meetingsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Security Engineer will be responsible for protecting the organization?s information assets by ensuring their availability, integrity, and confidentiality. This is a security-first, hands-on... More engineering role that requires strong foundational security knowledge, the ability to explain how security technologies work and why they are used, and the judgment to apply that knowledge in real environments.While experience with specific tools is valuable, this team prioritizes depth of understanding over resume-level breadth, and looks for engineers who can think critically about security controls rather than mechanically respond to alerts. Please note there is an aspect of on call rotation in the role. The Security Engineer will be responsible to actively promote, maintain and validate the availability, integrity, and confidentiality of the organizational information assets. This will be done in compliance with company security policies, standards and best practices. The Security Engineer will work across functional/divisional lines to develop and implement IT Security strategies, policies, and procedures. They will carry out all phases of information systems/networks security program that involves access to computers and computerized data. They will conduct regular audits to ensure that systems are being operated securely, and information systems security policies and procedures are being implemented as defined in security plans. They will conduct investigations of computer security violations and incidents as well as any associated reporting requirements. They Security Engineer will respond to queries and requests for computer security information and reports. This individual is responsible for protecting the organization?s information assets by ensuring their availability, integrity, and confidentiality while implementing security strategies, policies, and procedures. This role includes conducting ongoing vulnerability assessments and audits, driving remediation work, and investigating security-related help desk tickets as incidents arise. The engineer analyzes intrusion detection and prevention logs, supports internal security products and services, and provides clear status updates to both management and business teams. Additionally, they resolve technology issues for employees, promote security awareness across the organization, and support system patch management. The goal of this contract is to convert this person full time. The expected salary range for this role is between $105,000-130,000. Please note that pay will be negotiated and numbers can fluctuate depending on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a talented Utility Services Specialist to greet and respond to customer inquiries regarding utility services. You must be able to establish and maintain customer accounts,... More process payments, and work under general supervision. The ideal candidate is someone with great customer service experience that is not afraid to ask questions, can pick up new processes quickly, and can be flexible in their work environment.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a detail-oriented Accounts Payable Specialist to support daily accounts payable operations. This role is responsible for invoice processing, vendor maintenance, payment... More reconciliation, and responding to vendor and internal inquiries. The ideal candidate is organized, accurate, and able to manage multiple priorities while maintaining compliance with company policies and timelines.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Company Overview:Insight Global's client is one of the largest law firms in the area with over 60 attorneys in various office locations. Their record of success is built by considerable settlements... More in civil cases and acquittals in criminal cases, but they work in other areas including personal injury, workers' compensation, family/divorce law, litigation, real estate law, and more. Company offers room for growth, great culture, and stability across teams.Position Summary:Insight Global's client is seeking a full-time Intake Specialist to join their team in the Concord, NH office. Intake Specialists are often the first point of contact with our firm, who works in a fast-paced, high-volume, collaborative environment and conducts interviews with potential new clients. The intake team is an integral part of a thriving firm and works closely with a variety of practice areas. Day to Day:Conducting phone, email/text, and occasional in-person interviews with potential new clients to understand their story, and document accurately the details of the potential matter.Managing dozens of potential client files through a defined workflow, from initial contact through to potential retention or decline. Following up as necessary.Understand the different information needs of several practice areas and accurately record information received from potential new clients in the firm database.Collaboratively working with the intake team to ensure the best client/potential client experience.Assuring client confidentiality.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a detail-oriented Collector to join a firm focusing on collections of court fees and fines along with other portfolio types. The Collector is a crucial part of their team,... More tasked with managing a designated portfolio of accounts to recover outstanding balances. This role goes beyond simply making calls; it requires a blend of excellent communication, problem-solving, and negotiation skills. A Collector is expected to receive/ place 100- 150 calls per day. Majority of calls will be on an outbound dialer with a switch to inbound calls for the other part of the day. Attendance is a major priority for this team and impeccable attendance is expected.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring a NOC Engineer III on behalf of a regionally based telecom carrier client to serve as a senior technical leader within the Network Operations Center. This individual will act... More as the primary escalation point, providing 24/7 support for complex network issues across voice, data, and transport environments. The role is highly hands-on, requiring advanced troubleshooting skills and the ability to resolve critical incidents impacting network performance. This engineer will also play a key role in training and mentoring NOC staff, helping elevate overall team capability and response effectiveness.In addition to operational support, the NOC Engineer III will contribute to cross-functional projects, representing the NOC in architectural discussions and network planning initiatives. The position requires strong collaboration with internal teams and third-party vendors to drive issue resolution and maintain service-level expectations. This individual will be responsible for maintaining accurate technical documentation, including network diagrams and knowledge base materials.The ideal candidate brings deep expertise in either data or voice technologies, with the ability to support complex routing, switching, and transport systems. This includes hands-on experience with hardware configuration, upgrades, and validation across a variety of network devices. The role also involves performance monitoring, testing, and continuous improvement to ensure network reliability and scalability. Success in this position requires strong communication skills, the ability to manage competing priorities, and a proactive, ownership-driven mindset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Serve as the lead DevOps engineer and subject matter expert for the B1 programOversee CI/CD pipelines, build new pipelines as needed, and drive automation maturityConsult on DevOps roadmap, strategy,... More and modernization away from legacy systemsPartner with FIS and other vendors managing the hosted cloud environmentSupport the bank?s release cadence increase from four to six releases annuallyParticipate in rapid communication cycles when major pivots occurWork onsite with Juan Antonio and team M/W/F for problem solving and alignmentCoordinate environment readiness, data refreshes, and pipeline stabilityProvide leadership guidance to team members; work with, not for, the teamJoin open bridge calls during major issues or releases as neededHelp push cloud-native solutions and accelerate migration effortsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A large retail company is seeking an experienced Payment Systems Business Analyst / Product Owner to lead the requirements gathering, implementation, and ongoing management of our payment processor... More and gateway solutions. This critical role bridges business stakeholders, technology teams, and third-party payment vendors to deliver seamless, secure, and scalable payment experiences across all retail channels. The ideal candidate brings deep payments domain expertise combined with strong analytical, product ownership, and cross-functional leadership skills. This is a hybrid role based in Lincolnshire, IL, where candidates are required to work in the Lincolnshire office 2-3 days per week.Pay rate: $60-$65/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

POSITION OVERVIEW:The Customer Service department?s Quality Assurance (QA) Contractor is responsible for evaluating recorded customer service and mechanical claim phone calls to ensure phone agents... More are following established procedures and delivering high-quality customer service. The job includes reviewing both audio and screen recordings to verify that conversations and system interactions align with our department goals. The ideal candidate will have strong attention to detail, technical aptitude, and a collaborative mindset. Reliability and openness to feedback are critical, especially during onboarding and calibration periods.KEY RESPONSIBILITIES:? Conduct quality reviews of recorded phone calls and onscreen activities for both Customer Service and Mechanical Claims agents.? Assess agent performance based on process adherence, information accuracy, and customer service standards.? Document findings using established QA scorecards and feedback methods.? Participate in QA team calibration sessions to ensure scoring consistency.? Meet and maintain all work productivity expectations and quotas both in-office and remotely.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less