Job Search Results for customer service remote

SAP Integration Specialist ? INTL India

Our global manufacturing client is seeking an SAP Application Integration Developer. This individual can sit fully remote in India and is an immediate need. This role serves as a subject matter... More expert for Enterprise Application Integration, collaborating closely with project teams to design, develop, and deliver integration solutions aligned with the client?s EAI standards. The position involves designing and building APIs and integrations across SAP PO, SAP Cloud Platform Integration (iPaaS), S/4HANA, and public, private, and hybrid cloud environments including Azure and AWS. The individual will develop A2A and B2B integrations using standard and custom connectors, leveraging SAP BAPI and IDOC objects as part of overall interface design. Responsibilities include performing technical unit testing, contributing effort and duration estimates for prospective projects, and supporting quality standards in partnership with QA COE and business teams. The role also provides mentoring to junior developers and ensures knowledge transfer to service delivery teams for long-term operational support. Phase 1 of this project is an 8-month contract, and the max pay rate is $27.50/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Appian Developer

Our client is seeking a remote Senior Appian Developer opportunity to support a large federal customer. This individual will be responsible for:Key Responsibilities:Help to envision, design, and... More implement new features utilizing the Appian low-code platform for the projects based upon the prioritized product backlogBring innovating, out-of-the-box thinking to solving challenging problems, brainstorming with peers and utilizing available resources including internal as well as external resourcesProvide estimates of upcoming sprints' work based upon current understanding of the functionalityWork with functional and testing team to understand the business functionality, to ensure what is developed meets or exceeds the end-user needsUnit test all developed features, including edge cases. Also be comfortable to conduct peer review of other developers code as neededAttend and actively participate in all Agile-related meetings. Work within the Agile framework including participating in User Story grooming sessions, Sprint Planning meeting, and retrospectivesDelivery presentations as required to the client during Sprint demos as well coordinating meetings with intersecting teams as required.Participate in knowledge sharing sessions within the company to socialize best practices and white papers as applicableSalary ranges from $115-140,000 based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Release Train Engineer

A fortune 100 organization is seeking a Release Train Engineer that will sit either onsite in the greater Cincinnati Area, or fully remote for a long term contract. We?re seeking a dynamic Release... More Train Engineer (RTE) for our Product Office?a role that combines operational excellence in SAFe Agile with strategic leadership in Lean Product Transformation. This role serves as a servant leader and chief facilitator for Agile Release Trains, driving Program Increment execution, managing risks and dependencies, and improving flow through metrics-driven continuous improvement. It leads enterprise Agile and SAFe adoption by coaching teams and leaders, mentoring key Agile roles, and scaling consistent delivery practices across portfolios. The position champions the shift from project to product thinking, advising senior leaders on funding models, value streams, governance, and roadmap alignment with business strategy. It designs and executes organizational change management strategies to enable cultural transformation, stakeholder alignment, and customer-centric ways of working. Additionally, it optimizes technology and delivery pipelines while coordinating globally distributed teams to ensure consistent, transparent, and effective Agile execution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Veeva Support Analyst - LATAM

A large pharmaceutical client is looking for Veeva Support Analyst to join their team. This role provides comprehensive technical support and system management across multiple regulatory and document... More management platforms. Responsibilities include end-to-end support (L1?L3) for Veeva RIM and Veeva SafetyDocs Vaults, encompassing issue diagnosis, resolution tracking, and proactive monitoring. The position collaborates with BOT development teams to deliver Veeva RIM API endpoints for automation and integration, and contributes to configuring the Veeva RIM Trainings module within the eLMS Quality Suite to ensure streamlined compliance tracking. Acting as the technical point of contact for PleaseReview (both standalone and Veeva-integrated), the role manages user access, configuration, performance optimization, and license administration. Additional duties include setup and maintenance of ISI Toolbox, lifecycle management of Lorenz docuBridge (including user provisioning and licensing), and support for Lorenz iSubmit installation, configuration, and issue resolution to meet submission standards. The role also involves configuring Word Templates for regulatory workflows, installing and troubleshooting iLovePDF and other document processing tools for high-volume submissions, and managing ServiceNow Request and Incident tickets to ensure timely resolution of customer escalations. This is a remote opportunity in LATAM, working US ET hours.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Director of Operations Support

An employer is looking for a Director of Operations Support to sit remote. This role serves as the execution bridge between Operations and Technology, owning the design, delivery, and rollout of... More systems, workflows, reporting, and process improvements that enable the Contact Center and broader operations to scale. The Director will translate business needs into clear requirements, oversee UAT and implementation cycles, and ensure new capabilities are operationally ready at launch. They will lead a team spanning business analysis, reporting, and program support, while partnering closely with Product, Data, Technology, and external vendors. A core focus will be modernizing operations by reducing manual workflows and supporting automation, AI-enabled processes, and event-driven operating models. The role plays a hands-on leadership position in major operational initiatives, balancing strategy with execution in a fast-paced environment. This leader will ensure operational performance is measurable through dashboards, KPIs, and reporting. They will proactively identify bottlenecks, risks, and scalability issues and drive continuous improvement. Over time, the team and scope are expected to scale as enterprise transformation accelerates.Compensation for this role is 200-225k per year annually plus bonus. Compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include generous paid time off, medical and dental insurance offerings, and 401k.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Communications Manager - INTL Philippines

An employer is looking for a communications manager. This individual will provide Command and Control of Bridge calls during service outage situations for customers, driving for quick resolution of... More impacting issues and tracking incidents as they occur. In this role, the primary responsibility is to send out reliable, timely and accurate comms. The role will also assist in developing communication plans with internal partners to minimize end-user impact during system maintenance. The Incident Management ICC is responsible for leading the Incident Command teams support of several distinct properties across Microsoft Online. They will assist the Tier 2 Incident Command agents in providing superior Incident Communication and Coordination, and help drive for prompt resolution of all service impacting incidents. The Responsibilities include: - Lead Tier 2 Incident Command teams support of several distinct properties across CRM - Facilitate, engage! , and drive bridge calls during service outage situations for CRM Customers. - Work closely with remote support teams. - Communicate effectively within external groups, including end users (verbally and written as appropriate). - Develop support documents, training material, and other resources to help the Tier 2 Incident Command team provide excellent services, driving efficiency and accuracy at all times - Ensure adherence to established policies and procedures; ensure SLAs and KPIs are met with timely communication notifications. - Maintain service excellence, facilitating communication and collaboration among many parties to bring all Incidents to resolution quickly and efficiently - Adhere to established SLAs for acknowledging, engaging, communicating, and resolving IncidentsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior AI Engineer

Insight Global is looking for a fully remote Senior AI Engineer to join a logistics/supply chain customer to support their automation initiatives and organization build out. Day to day:? ... More Design, develop, deploy, and maintain AI agents and software that enhance and support supply chain operations and technology.? Apply prompt engineering, Retrieval-Augmented Generation (RAG), LLM orchestration frameworks, MCP/function calling, evaluation techniques, and guardrails to optimize LLM integrations and build AI agents tailored to enterprise use cases.? Ensure software engineering, DevOps, and cybersecurity best practices in development and deployment, including CI/CD pipelines, source control, and secure coding standards.? Design and build, or collaborate with data engineering teams to develop, data models and pipelines that support and feed AI solutions, ensuring scalability, reliability, and data quality.? Develop AI agent software and integrations using Python, SQL, and frameworks such as Flask and FastAPI.? Build agile and portable AI solutions using containerization tools like Docker and Kubernetes.? Collaborate with business and product stakeholders to understand use cases and educate teams on AI capabilities.? Work closely with IT teams (infrastructure, InfoSec, data engineering) to define internal requirements and ensure seamless integration.? Communicate effectively with leadership to secure resources, address issues, and provide project updates.? Take ownership of projects end-to-end with minimal supervision.? Mentor junior engineers on best practices in AI and software development through pair programming, code reviews, and architectural guidance.? Stay current on emerging AI technologies and trends and contribute to the organization?s AI roadmap.Pay rate: 78-80/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Category Manager

A large healthcare provider is looking to hire 3 remote Category Managers to focus on their capital strategic sourcing. This position advises and guides business units regarding the application and... More integration of procurement philosophies and techniques to meet the needs of identified internal customer requirements using a global category view. This individual is responsible for sourcing, negotiating, contracting, and purchasing complex categories by influencing teams with various levels of employees and management to leverage buying power and recommend appropriate procurement strategies and tactics to obtain desired results. Extensive interaction with Business Units, Leadership, Finance, Legal, and suppliers is required to ensure that total costs are identified, and optimal savings are realized in executing a contract. Goods and services are reviewed by this position and managed across the company for all locations.Responsibilities: ? Lead strategic category sourcing through data-driven category strategies, ensuring continuity of supply, quality, and measurable cost savings. Drive continuous improvement and provide high-quality sourcing support to stakeholders.? Partner with business units and key stakeholders for assigned categories to influence decisions, challenge the status quo, and plan sourcing activities aligned to business targets.? Lead complex sourcing initiatives end-to-end, including RFPs, supplier evaluation, negotiation, contract lifecycle management, and collaboration with legal to mitigate risk and maximize total value.? Monitor market trends and supply-demand shifts; leverage analytics, cost modeling, and financial analysis to support fact-based decisions, business cases, and savings tracking. Support supplier diversity and sustainability initiatives where viable.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Preconstruction Manager

A client of Insight Global in the retail & technology sector is seeking Pre-Construction Managers to support the programming and coordination of sustainable building designs for customer fulfillment... More and logistics building programs. We are seeking a skilled Pre-Construction Manager with a track record of working in a fast-paced collaborative environment & the ability to manage and maintain cross functional partnerships in an enterprise level organization. The role will involve working extensively with project stakeholders, business teams, and other internal/external partners to define, create, implement, and execute new projects through their lifecycle. Our ideal candidate will have experience at various stages of development including, but not limited to due diligence, conceptual design, estimating, contract management, people management, procurement, and permitting. Responsibilities include (but not limited to): ?Develop and lead the pre-construction process for projects.?Research and compile all project specifics including but not limited to site survey, landlord work letter and permitting requirements in preparation for construction drawings.?Evaluate site feasibility?Lead the design efforts for NA L&E projects to meet Amazon operational and business requirements ?Coordinate design efforts with contractors, engineers, architects, operations, and maintenance teams to ensure technical and operational expertise if factored into designs ?Negotiate scope, price, and terms and conditions for design work, development agreements and construction work?Lead and review designs with regard to quality, schedule, and costs ?Review and approve generated construction drawings on behalf of Amazon.?Responsible for approval of developer/landlord building envelope delivery.?Develop an understanding of local permit processes.?Partner with key operational experts across the company to lead, support, and influence new business initiatives.This role is fully remote, with potential for SOME travel.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Web Developer (Front End) - INTL LATAM

An employer in the Cincinnati, Ohio area is looking for a Front End Web Developer for an on-site, contract opportunity in the Cincinnati, Ohio area. The employer is a large retailer and this is an... More exciting opportunity for someone to join a key AI-driven initiative. We are seeking a mid-level Front-End Web Developer to help build and evolve modern, customer-facing web experiences in a fast-paced product environment. You will work closely with product managers, UX designers, and senior engineers to deliver responsive, high-quality web features through iterative releases. This role is ideal for developers with strong front-end fundamentals who can move quickly, communicate clearly, and contribute consistently within a distributed, nearshore team. Exposure to real-time or AI enabled web experiences is a plus, but not required.Key Responsibilities:?Develop and maintain React-based web applications using TypeScript and modern front-end best practices.?Build reusable UI components and implement user flows based on product and design requirements.?Integrate backend services using RESTful APIs and standard client-side data-fetching patterns. Support real-time updates using technologies such as WebSocket (WSS) or Server-Sent Events (SSE), with guidance from senior engineers.?Collaborate effectively with backend, product, and QA partners in a remote, nearshore environment.?Deliver high-quality code in a rapid, iterative delivery model.?Optimize applications for performance, accessibility, and responsiveness across browsers and devices.?Participate in code reviews and follow established front-end standards and conventions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less