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Insight Global is seeking a Technical Support Specialist to maintain and support various applications for a client of ours in Jeffersonville, IN, to provide the programs necessary to meet user and... More client needs. You will be responsible for handling user requests and problems as reported via the remote Help Desk Team, maintaining the integrity and security of the applications, and providing excellent customer service to internal customers. Provides primary hardware installation, setup, and testing of all desktop and laptop systems including board meeting network configuration.Major Responsibilities?Help Desk support. ?Tracking of help desk tickets utilizing the Information System?s tracking software. ?Respond to security issues and virus and other malware notifications and attacks.?Printer and print server management?Document all application and infrastructure changes to change management system.?Basic Windows active directory management and support for users and computers?Provide primary desktop hardware support, installation, and maintenance.? Provide support of all company managed mobile devices.Work EnvironmentThe job is performed indoors in a traditional office setting. Position will be onsite M-F 8am-5pm for 1st Three Months; hybrid schedule afterCompensation: up to $20/hr (possible flex., based on experience) + Health/Dental/Vision/401k benefits (Day-One)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Associate IT Service Desk Analyst is responsible for acknowledging, triaging, and resolving advanced remote hardware and software incidents. The analyst responds to incoming tickets, phone calls,... More and service requests while documenting all work in the ticketing system. The role includes troubleshooting issues across technologies such as Active Directory, Office 365, Exchange, Citrix, VPN, virtual desktops, Windows, MAC OS, mobile devices, printers, and standard business applications. The analyst performs in depth problem analysis, executes thorough troubleshooting steps, and escalates issues when appropriate. The position collaborates with team members to identify trends, improve processes, and maintain strong service delivery. The analyst provides a high level of customer service during every interaction and follows up with end users to confirm successful resolution. The role also requires staying current on evolving tools and technologies through ongoing training.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Senior IT Project Manager (Sr. IT PM) of Enterprise Programs is responsible for the end to end planning, execution, and delivery of high visibility, cross functional enterprise initiatives,... More including enablement and digital transformation programs (such as enterprise AI enablement and intranet modernization initiatives).This role partners with program sponsors, IT and business delivery teams to translate strategy into structured execution plans, ensure organizational readiness, and drive measurable adoption outcomes. The Sr. IT PM operates with a high degree of autonomy and accountability and provides clear, consistent communication with stakeholders.________________________________________Program Planning & Execution? Develop, maintain, and execute integrated IT program plans across multiple enterprise initiatives and functions? Lead multi phase program delivery, including sequencing, readiness validation, and coordinated rollouts? Apply and manage functional readiness checklists to ensure teams are prepared prior to launch? Identify, manage, and mitigate risks, dependencies, and execution issues across IT and business workstreamsStakeholder & Cross Functional Leadership? Establish and manage RACI models across IT teams, program sponsors, functional leaders, champions, and delivery partners? Serve as the primary point of coordination across IT, Communications, HR, Legal, Finance, and business functions? Facilitate decision making and alignment across diverse stakeholder groups? Ensure execution is aligned with change readiness and communications plansCommunication & Reporting? Deliver weekly program status updates and executive level reporting, including progress, risks, decisions, and recommendations? Maintain transparent communication with stakeholders to ensure clarity, accountability, and alignment? Escalate issues proactively and provide solution oriented recommendationsEvent & Enablement Coordination? Plan and coordinate virtual and in person events, training sessions, and key program milestones? Partner with facilitators, champions, and functional leads to ensure consistent execution and messaging? Support decisions related to adding, consolidating, or adjusting sessions based on readiness, demand, and performance dataMetrics & Performance Management? Track program performance metrics, including attendance, completion, adoption, financials, return on investment (ROI), and Key Performance Indicators (KPIs)? Monitor progress against defined targets (e.g., completion thresholds for first-level enterprise enablement programs) and financial performance expectations? Partner with sponsors and stakeholders to define measurable success criteria and post-deployment validation plans? Produce concise dashboards and insights to inform leadership, support data-driven decisions, and guide execution adjustmentsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The team is looking for a Lead Project Manager to help support the lob that touches all brands. This will person will have strong relationship management and build partnerships, have analytical... More skills. and understand data and translating to business.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The primary function of the Service Delivery Specialist is to provide support to end users on all company supported applications and hardware. Support is provided via phone, chat service, and the... More self-service portal.What you will doGather, record, and perform initial troubleshooting on customer technical issues via phone support.Handle tickets coming in through the self-service portal and answer incoming chat requests.Manage personal ticket load and ensure timely resolutionStay current with all products and services by attending trainings, meetings, and reading all provided documentationOther duties assigned by management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Key Responsibilities and Duties Project Management ? Serve as the lead project manager for the implementation of three NC Medicaid quality and population health eUorts through the improvement of data... More exchange?Digital Quality Measures (dQMs), Health-Related Social Needs (HRSN) Screening, and Care Management (CM) ? Develop comprehensive and time-sensitive project management plans, including scope, requirements, acceptance criteria, risk management, communication plans, change management, and detailed project schedules. ? Apply appropriate project management methodologies for project delivery, ensuring eUective monitoring and control of scope, schedule, budget, and quality. ? Implement formal change management processes for identifying, documenting, tracking, and incorporating changes to projects. ? Manage project resources and team activities, providing feedback and ensuring project performance aligns with plans. ? Provide regular project reporting, including progress, risks, and blockers, for stakeholders, including the Centers for Medicare & Medicaid Services (CMS). ? Utilize domain knowledge in clinical and Medicaid datasets to work closely with technical analysts to reduce ambiguity in requirements, design, assumptions, constraints, dependencies, and acceptance criteria; assess technical changes and project impacts; and track the remediation of user acceptance testing (UAT) findings Stakeholder and Vendor Coordination ? Coordinate closely with internal and external partners, including the project team members of HIEA Medicaid Services (HMS), NC Medicaid, and SAS Institute. ? Provide project management oversight of vendor implementation projects to ensure compliance with contractual requirements. ? Facilitate eUicient coordination and planning by serving as a central point of contact among various project managers from vendor organizations and other state agencies.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?Remote support and onsite (about 8-12 tickets per day)oFirst point of contact for end users experiencing IT issuesoFocuses on basic troubleshooting, issue intake, and customer support, resolving... More common problems and escalating more complex issues to Tier II or specialized teamsoServe as the frontline support for IT issues via phone, email, chat, or ticketing systemoLog, categorize, and prioritize incidents and service requests accuratelyoTroubleshoot and resolve basic hardware, software, and network issues?Provide support for: oPassword resets and account lockoutsoEmail and collaboration tools (Outlook, Teams, etc.)oBasic Windows/macOS issuesoPrinter and peripheral problemsoVPN and connectivity issuesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an IT Services Owner that is accountable for the end-to-end reliability, consistency, and continuous improvement of the endpoint service portfolio. This role owns... More service outcomes?not ticket queues?and focuses on eliminating repeat failure modes through standardization, automation, and strong operational ownership.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is looking for a digital technology project manager to join the team. They are an aviation services company who has a large portfolio of products they have complex modernization plans for... More within the next couple of years.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Director, IT Scientific Solutions Architect leads the architectural vision and direction for R&D digital platforms, ensuring the design and evolution of cloud native, interoperable, and scalable... More technology ecosystems that enable modern scientific research.This role serves as the architectural authority for Research IT, setting standards, defining future state architectures, and governing solution design across lab systems, data platforms, automation, and analytics. The Director is accountable for ensuring that R&D solutions are secure, modular, API driven, and reusable, accelerating digital delivery while reducing long term technical debt across the Research portfolio.________________________________________Key ResponsibilitiesArchitectural Leadership & Strategy? Lead and own the target state architecture for R&D digital platforms, establishing clear architectural direction aligned with Research and enterprise IT strategy.? Define and govern enterprise grade architecture standards, reference architectures, and design principles for Research solutions.? Ensure architectural decisions support scalability, interoperability, and long term sustainability across scientific domains.Platform & Integration Architecture? Lead the design of integration patterns across ELN, LIMS, SDMS, lab automation/robotics, data platforms, and analytics ecosystems.? Establish and enforce use of APIs, event driven architectures, and standardized interfaces to enable reuse and composability.? Ensure platforms and integrations are designed to support data and compute intensive research workloads.Cloud & Engineering Alignment? Provide architectural leadership to ensure Research platforms are built on approved enterprise cloud services and platforms (e.g., AWS, Azure).? Set direction for the use of managed services, storage, compute, and integration technologies, balancing agility, cost, and compliance.? Ensure architectural designs meet expectations for availability, reliability, performance, and resilience.Solution Governance & Delivery Oversight? Govern solution architecture across the Research IT portfolio, reviewing and approving designs to ensure alignment with target architectures.? Translate architectural vision into clear, actionable solution patterns and implementation guidance for delivery teams.? Provide executive level architectural guidance during complex implementations, migrations, and integrations.Data Architecture, Governance & Security? Lead architectural alignment with data strategy, ensuring solutions support data products, harmonized data models, metadata, and lineage.? Ensure architectures integrate cleanly with enterprise data governance and harmonization capabilities.? Accountable for ensuring solutions meet security, privacy, and regulatory (GxP/GMP) requirements in collaboration with security and compliance teams.Standards, Reuse & Technical Debt Reduction? Establish and drive adoption of reusable architectural components and integration patterns across Research IT.? Identify systemic architectural risks and lead remediation of technical debt that limits scalability, interoperability, or compliance.? Evaluate emerging technologies and platforms, setting architectural direction for adoption where appropriate.Stakeholder & Vendor Leadership? Serve as the primary architectural leader and advisor to Product Owners, Scientific Leaders, and Research IT leadership.? Provide architectural leadership for RFPs, vendor evaluations, and strategic sourcing decisions.? Hold vendors accountable to architectural standards and ensure proposed solutions align with Research and enterprise direction.Role ImpactThis Director role:? Establishes a cohesive, cloud native, and interoperable Research technology architecture.? Accelerates digital innovation while reducing architectural fragmentation and technical debt.? Enables Research teams to scale data, automation, and analytics capabilities with confidence.? Ensures every R&D technology investment advances the organization toward its future state digital research vision.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less