Job Description
A client of Insight Global is looking for a IT Support Technician II is responsible for providing on-site technical support and services to ensure the smooth operation of IT systems and infrastructure at various company locations. This role involves troubleshooting hardware and software issues, managing IT assets, and collaborating with other IT teams to deliver high-quality support to end-users.
Must be located in Wisconsin
Salary Range : $70,000 - $80,000
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2+ years of experience in IT support or field operations.
• Strong knowledge of computer hardware, software, and networking.
• Excellent troubleshooting and problem-solving skills.
• ServiceNow or other ITSM platform experience a plus.
• Microsoft InTune experience a plus.
• Audio Visual equipment experience a plus.
• Takes minimal direction while troubleshooting.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong communication and interpersonal skills.
• Willingness to travel to various company locations as needed.
• Certifications such as CompTIA A+, Network+, or similar are a plus.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.