Job Description
The Clinical Operations Manager provides strategic leadership for residential, partial hospitalization (PHP), and intensive outpatient (IOP) behavioral health programs. This role blends clinical expertise with operational management, ensuring exceptional patient care, regulatory compliance, and efficient program performance. The manager leads multidisciplinary teams, oversees staffing and resource planning, drives quality improvement initiatives, and partners with referral sources and community stakeholders to support program growth and patient outcomes.
Key Responsibilities:
- Lead daily operations across behavioral health programs to ensure safe, effective, and patient-centered care.
- Supervise and develop clinical and support staff while fostering a culture of accountability and collaboration.
- Monitor program performance, patient access, census, and key operational and clinical metrics to improve outcomes.
- Ensure compliance with regulatory, accreditation, and documentation standards.
- Support crisis management, patient safety initiatives, and continuous quality improvement efforts.
- Manage budgets, staffing resources, and program capacity to align with organizational goals.
- Build and maintain strong relationships with referral partners, payers, and community organizations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Active Wisconsin independent clinical license: (LPC, LMFT, or LCSW)
- Clinical supervision experience (able to sign off on supervision hours)
- Operational leadership experience
- Experience with CBT (Cognitive Behavioral Therapy) and DBT (Dialectical Behavior Therapy)
Nice to Have Skills & Experience
- Master's Degree
- Experience with Workday, Microsoft Office Suite, or EMR/clinical documentation systems
-Additional certifications such as ICS (Independent Clinical Supervisor), SAC, CSAC, or Other Substance Use Disorder certifications
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.