Processing all claims and using Zendesk to assign claim files (could be up to 500 claims a day)
Enter patient and claim information into TPA
Working on adjustments/files and questions from TPAs
Reporting for client engagement team
Working closely with IT department
Emailing internally or to providers and patients to request additional information, clarifying details, resolving discrepancies, and providing updates.
Communicating with team members via Microsoft Teams
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Experience working with ticketing systems (Zendesk, Fresh Desk, Zoho Desk)
Formally worked within healthcare or insurance industry
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.