Job Description
• Create SAP quotations and convert to sales orders
• Process customer purchase orders in SAP with accuracy around pricing, terms, and delivery
• Monitor backlog and order status reports; resolve holds, delays, and discrepancies
• Create outbound deliveries and shipments in SAP
• Obtain and apply freight quotes accurately
• Ensure shipment documentation (including trailer certificates) is completed and distributed timely
• Document all order changes, pricing updates, and customer communications in SAP
• Serve as primary point of contact for assigned distributor/customer accounts
• Proactively communicate delivery risks or schedule changes
• Support post sale activities including invoice discrepancies, returns, and freight claims
• Maintain order, shipment, and invoice tracking in Excel and Smartsheets
• Manage sales related cases in Salesforce
• Ensure data consistency across SAP, Salesforce, and reporting tools
• Provide backup coverage for additional accounts as needed
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Associate’s degree in Business, Supply Chain, or related field (or equivalent experience)
• 1–2 years of experience in sales support, order management, or customer service
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast paced environment
Nice to Have Skills & Experience
• SAP and Salesforce experience preferred
• Exposure to international shipping, Incoterms, export documentation, or regulated programs (FAA/GSA) is a plus
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.