Insight Global is looking for a Field Service Slot Technicians to join our clients team in WI/IL/MI. The Field Service Technician is responsible for the installation, repair, and maintenance of gaming products within their assigned territory. This includes handling service calls, performing preventive maintenance, and participating in major product installations and conversions. The role involves regular travel and physical activity, such as lifting and moving equipment. An ideal candidate will have at least 1+ years of experience working on a slot floor, specifically servicing slot machines.
Technicians also provide on-site training to customers, maintain accurate service records, and ensure compliance with gaming regulations. Additionally, they support trade shows, new product rollouts, and provide exceptional customer service to enhance our client's reputation in the industry.
Once onboarded, the team provides a training course to get up to speed on company specific equipment and specifications in Las Vegas, NV.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Minimum of 1 year of experience working within a slot floor environment
Proficiency in repairing, installing, and maintaining gaming products, including slot machines.
Ability to travel in and out of state to support various casino clients.
Ability to lift and move up to 75 Ibs as well as work in a casino environment.
Intermediate understanding and usage of Microsoft Office products.
Proven customer service capabilities to interact with customers and clients independently.
Strong communication skills to interact with both internal and external customers.
Ability to pass an intensive background check and obtain gaming licenses in multiple jurisdictions.
Active or Inactive Gaming License in various jurisdictions
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.