Job Description
Insight Global is seeking a Technical Support Specialist to join one of our clients in the Seattle area. This is a contract-to-permanent opportunity, starting as a 2-month contract with strong potential to convert to a full-time role based on performance and business needs. The position follows a hybrid schedule, requiring onsite presence three days per week.
This role is ideal for someone with 2–4 years of IT or technical support experience who enjoys working in a fast-paced environment and supporting end users across both Windows and Mac environments.
Responsibilities
Provide day-to-day technical support to internal users, both onsite and remotely
Troubleshoot and resolve issues related to Microsoft 365, including Outlook, Teams, SharePoint, and OneDrive
Support general Microsoft products and Windows-based environments
Assist with MacOS and Apple device support, including hardware, OS, and basic application troubleshooting
Respond to tickets and user requests in a timely and customer-focused manner
Escalate complex issues as needed while maintaining clear documentation
Assist with workstation setup, deployments, and basic IT administration tasks
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2–4 years of professional experience in a technical or IT support role
Hands-on experience supporting Microsoft 365 and Microsoft environments
Experience supporting MacOS / Apple devices
Strong troubleshooting and problem-solving skills
Excellent communication skills and customer-service mindset
Ability to work onsite in a hybrid environment (3 days per week)
Nice to Have Skills & Experience
Experience in a corporate or enterprise IT environment
Familiarity with ticketing systems and IT documentation best practices
Prior contract-to-hire or fast-paced support environment experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.