Insight Global is looking for an Operations Engineer to join one of our largest retail clients on a contract basis in their Tech Hub in Bangalore, India. You will be working core working hours from 9am-5pm IST. You will provide day to day technical support and knowledge for our physical security infrastructure and services including access control and video surveillance systems, supporting the Global Asset Protection team including retail, corporate offices (SSCs) and distribution centers (DCs). Additional responsibilities include:
Troubleshoot, diagnose, and resolve issues with on-prem network video recording devices to ensure they are online and functioning.
Resolve around 70 tickets per week in ServiceNow related to video surveillance and access control systems.
Collaborate with internal/external partners to support upcoming planned deployments.
Contribute to the improvement of processes and implementation of new technologies.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
Diploma or Bachelors degree in an IT related field with 3 years of technology experience or an equivalent combination
Strong understanding of basic principles around incident management including creation and classification, investigation and diagnosis, resolution and closure.
Strong understanding of Cisco Merakis features, configuration, and management is beneficial in the context of video surveillance.
Experience with IP addressing, subnets, VLANs, routing, and firewall rules for the purpose of data transmission in network infrastructure.
Familiarity with Active Directory, MS Office, Microsoft Intune, MS Admin Center, Cisco Meraki, Microsoft Azure.
Experience with ticketing systems such as ServiceNow.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.