Job Description
• Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment
• Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency
• Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers
• Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab
• Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Clinical lab experience or phlebotomy
Nice to Have Skills & Experience
Processing lab experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.