Job Description
Under general direction of the Manager-IT Service Desk, this position ensures proper computer hardware and software operations exist for maximum uptime. Will assist end user via phone, email, chat, walk-up and on-site for installs, upgrades, desktop/laptop hardware, software, printers, peripherals, and phones. Will escalate technical issues and coordinate with IT staff to resolve problems and provide solutions. Will consult with outside vendors and consultants as needed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
· 2+ years of experience in IT related field or equivalent education in IT related field
· Customer Service experience
· Familiarity with ticketing systems
Ability to work in a high-volume, fast-paced environment
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.