IT Ops Analyst II

Insight Global is seeking an experienced IT Operations Analyst II to join a leader in innovative drinkware and outdoor gear. This role will support desktop environments, manage mobile devices, and oversee identity and access systems (Okta & Entra ID). This role involves hands-on technical support, onboarding new hires, and collaborating across teams to ensure smooth IT operations. The ideal candidate is proactive, adaptable, and communicates effectively in a fast-paced environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 3+ years of experience in IT operations or desktop support roles.
• Provide desktop support for Windows/macOS environments, including meeting support and in-office event facilitation.
• Manage identity and access using Microsoft Entra ID and oversee endpoint security and compliance through Intune and MDM platforms (e.g., Jamf, Workspace ONE).
• Support hardware/software troubleshooting and mobile device configuration in a corporate setting.
• Apply ITIL practices for incident, problem, and change management; scripting experience (PowerShell, Bash) is a plus.
• Deliver clear communication and documentation, conduct end-user training, and lead IT onboarding for new hires.
• Demonstrate strong problem-solving, multitasking, and customer service skills.

Certifications:
Microsoft Certified: Modern Desktop Administrator, Microsoft 365 Certified: Endpoint Administrator, ITIL Foundation, or similar certifications.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.