Job Description
Description:
This role focuses on designing and structuring a unified documentation experience across the company's platforms. As this employer consolidates multiple documentation sites into a single, cohesive experience, this person will define how content is organized, tagged, and connected so users can easily find information and navigate across products in the Application Delivery and Security Platform.
You’ll work closely with UX research, design, engineering, and marketing teams to understand how users search for and consume content, then translate those insights into scalable content models, taxonomy, and documentation structure. This role sits at the intersection of information architecture, content strategy, and UX design, helping ensure consistency and usability across all web properties.
Responsibilities:
• Lead the design and structure of a unified documentation experience, bringing multiple doc sites into a single cohesive platform
• Develop and maintain a content model that defines how documentation is structured, tagged, and connected across properties
• Establish and manage taxonomy, metadata, and labeling systems to ensure consistency and seamless navigation across sites
• Partner closely with UX research to understand how users search for and interact with content, and translate findings into improved information architecture
• Collaborate with design and engineering teams to implement content structures and ensure feasibility within the platform
• Work cross-functionally with marketing and branding teams to align content structure and user experience across all web properties
• Audit and rationalize existing documentation content to support consolidation and reduce duplication
• Communicate with stakeholders across multiple teams to align on standards for content organization and structure
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Strong background in technical writing, information architecture, or content strategy
• Experience organizing or structuring large scale documentation systems or content platforms
• Hands-on experience with content modeling, taxonomy, and metadata design
• Familiarity with developer-friendly content management systems (e.g., Sanity.io, Contentful, or similar platforms)
• Experience working in lean, fast-moving teams where individuals take initiative and drive solutions independently
• Strong critical thinking and problem-solving skills
• Ability to influence and collaborate effectively across multiple stakeholder groups
Nice to Have Skills & Experience
• Experience with docs-as-code environments (Git, GitHub, version control systems)
• Experience collaborating with engineering, product, and UX teams to implement content structures
• Background in UX, content design, or user-centered design principles
• Experience with search optimization, analytics, or improving content discoverability
• Familiarity with cloud, networking, or developer-focused products
• Ability to understand and work within technical architectures (skews more technical than purely content-focused)
• Proficiency with Figma or similar design tools for working alongside design teams
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.