Customer Service Representative

About the Role:
Recology King County is expanding its service area after winning the contract for the city of Redmond, WA, and were looking for four proactive Customer Service Representatives to support this transition. This is a great opportunity to be part of a dynamic team helping ensure a smooth onboarding experience for our new commercial customers.



Key Responsibilities:
Outbound Customer Contact: Make proactive, scripted calls to businesses to verify and update service information.
Email Support: Monitor and respond to a high volume of customer emails with professionalism and accuracy.
Data Verification: Ensure customer records are accurate and up to date in our system.
Scripted Interactions: Use provided scripts to guide conversations and maintain consistency in messaging.
Light Customer Interaction: Handle only straightforward, non-escalated customer interactionsno complex issue resolution required.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Required Skillset:
Previous experience in customer service, call centers, data entry or administrative support.
Strong communication skills, both written and verbal.
Comfortable with high-volume outbound calling.
Detail-oriented with excellent data entry and organizational skills.
Ability to follow scripts and procedures consistently.
Customer-focused mindset with a friendly and professional demeanor.

Preferred Qualifications:
Familiarity with CRM systems or customer databases.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.