o Change Manager supporting one or more projects; this is an active 'doer' role
o May be dedicated to a large project full-time, or support a small number of related projects, or be engaged in activities such as assessments that lead into change management work
o Perform assessments, including pulling together disparate pieces of a project into a cohesive process and change approach
o Perform basic process work such as leading process evaluations and workshops, creating current and future state process maps, and guiding the team to make process decisions
o Follow our client's change management methodology and produce standard change management deliverables such as change-related assessments, plans, and report-outs, design multiple ways to engage with audiences, and ensure solid feedback loops and metrics to gauge efficacy
o Create communication and/or learning materials of moderate complexity for internal use
o Work in partnership with project manager, sponsor, business owners, subject matter experts, project team members, and external vendors
o Collaborate closely with internal Communications, Guest Experience, Policy & Procedure, and Training teams
o Will regularly keep leadership, sponsors, and PMs apprised of progress, roadblocks, help needed, etc.
o Hybrid remote and on-site in SeaTac, WA; in the office for in-person work typically ~3 days per week
o Travel is not anticipated; if it were needed, it would be mutually agreed in advance and is anticipated to be very light (i.e. zero to a couple of times a year)
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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o Minimum 5 years experience leading change in a full-time role as a Change Manager
o Excellent demonstrated skills in all facets of change management including assessment, planning, design, execution, sustainment, and nurturing influencers to lead change within their organizations
o Strong demonstrated skills in process identification and documentation
o Strong skills in delivering learning via in-person and virtual formats
o Advanced skills in absorbing new information and specialized jargon, and identifying connections between disconnected elements
o Able to use our client's change management framework and standards, while also using sound judgment to meet the needs of the project
o Able to balance competing priorities and help the team to do the same
o Able to build strong relationships and partner to get work done
o Able to work successfully with people at all levels of the company and work on a team with union-represented employees, non-union employees, other contractors, and outside vendors
o Comfortable with ambiguity, and able to proactively lead themselves and the team to concrete decisions and actions
o Able to create change management- and/or process-related materials of moderate complexity with professional polish suitable for internal use, utilizing PowerPoint, Word, Excel and other standard software tools
o Experience with basic functions in Smartsheet or willingness to learn
o Embody the our client's values, especially safety first and care for our employees and guests
o Exhibit professionalism aligning with our client's core values, including resolving conflicts in a constructive and professional manner and having the confidence to raise both risks and solutions
Note: A change management certification is not required, nor is expertise in a particular methodology
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.