anage all aspects of participant recruitment for user experience research studies, including but not limited to: recruiting from multiple sources, outreach, screening, scheduling, participation agreements, privacy, and incentives management.
Identify team needs and gaps. Continuously examine, experiment, and measure improvements to our research operations and processes.
Grow, foster, and administer new participant panels.
Maintain UX research operations handbook documentation with accurate, standardized, and transparent processes and procedures.
Create, document and follow our recruitment best practices and use the most appropriate databases / tools to filter and screen participants.
Create and manage libraries of templates for team members to use, for example, but not limited to, recruitment screeners, issue templates, email templates.
Manage Research Operations budget / credits allocated by tracking and forecasting spending on incentives, credits spent on studies, and working with the UX Research Manager to adjust accordingly.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Willingness to grow SQL skills.
Exquisite organizational skills: regularly managing multiple research projects at a time.
Experience in UX Research Operations Coordination or a related role that involves administration and coordination.
In-depth experience with scheduling sessions and communicating with internal and external participants/stakeholders.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.