Job Description
Supplier will provide Tier 1 Cloud Operations service acting as Designated Responsible Individuals (DRIs) to support platform operations, issue investigation, triage, and escalation through Microsoft systems (e.g., ICM), with a focus on maintaining platform stability and operational responsiveness
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
o Act as Designated Responsible Individuals (DRIs) for platform operations within assigned scope
o 5- 7 years of support experience production deployment and release readiness activities
o Perform issue investigation, triage, and root cause analysis
o Engage in ICM ticket handling and escalation management
o Provide Tier I troubleshooting support and coordinate with downstream teams
o Strong powershell, scripting
o Represent Supplier within CSS operational workflows and incident response processes
Issues: open logs, azure monitoring, go check reports
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.