Job Description
● Oversee daily execution with warehouse agencies and service partners across North America, ensuring
quality, timeliness, compliance, and service performance
● Track corrective and preventive actions, non-compliance trends, documentation accuracy, and audit
readiness
● Convert improvement findings into standard operating procedures, training materials, and repeatable
workflows
● Drive repair, maintenance, and warehouse improvements that increase efficiency, space utilization, cost
effectiveness, and operational consistency
● Partner with suppliers, carriers, and 3PL providers to resolve material, shipping, and service
escalations
● Collaborate with Physical Merchandising, Field Merchandising, Demo Tech, Retail Sales, Finance,
Procurement, external agencies, and retail partners
● Support new product introduction, retail refresh activitie
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
● 3+ years of project or program management experience in retail operations, supply chain, logistics, or a
related field
● 3+ years of experience in repair and maintenance, supply fulfillment, warehouse operations, vendor
management, or 3PL management
● Experience supporting big-box retail, retail field operations, or multi-site retail execution
● Strong vendor management skills, including RFPs, SLAs, contracts, scorecards, escalations, and
service reviews
● Strong organization, written and verbal communication, and ability to manage multiple priorities in a
fast-paced environment
● Proficiency in Google Suite and Microsoft Suite; ability to work cross-functionally with internal teams,
external agencies, and retail partners
● Ability to travel within the U.S. and Canada as business needs require
● Working hours: 8am-5pm PST or 9am-6pm CST
Nice to Have Skills & Experience
● Background in consumer electronics, tech retail, or similar industries
● Six Sigma, PMP, or other process improvement/project management certification
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.