Job Description
A large utility company in Washington is seeking a Manager, IT Network and Voice to lead the Network and Voice engineering team supporting a large, complex enterprise environment with over 3,000 employees and multiple data centers. This role owns the strategy, operations, and modernization of the company’s network and voice infrastructure across business offices, generation plants, and substations throughout Washington state.
On a day‑to‑day basis, this leader:
Manages and mentors the Network and Voice engineering team
Oversees SD‑WAN deployment at remote generation plants as part of Grid Modernization initiatives
Drives network and voice infrastructure modernization across data centers, offices, substations, and field locations
Manages enterprise voice systems supporting all employees
Partners with business stakeholders to enhance contact center capabilities and customer service for 1.5M customers
Identifies opportunities for automation and system integration across network and voice platforms
Oversees vendor relationships to improve monitoring, observability, and service delivery
Develops proactive approaches to network reliability, performance, and resilience
Supports technology road mapping, infrastructure planning, and future‑state design
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
10+ years of experience in network systems and infrastructure, with strong hands-on technical knowledge
Excellent communication and leadership skills
Proven experience leading and managing technical teams
Experience operating and maintaining LAN / WLAN / WAN / MAN in multi‑platform environments
Strong understanding of distributed network architecture and design
Experience planning and delivering network infrastructure projects on time and within budget
Experience with SD‑WAN deployment and management
Knowledge of business continuity, disaster recovery, and security risk assessment
Experience managing enterprise voice / IP telephony systems
Nice to Have Skills & Experience
Experience working in or supporting utility operations
Hands-on experience with Cisco networking products and solutions
Prior experience with VoIP technologies and contact center platforms
Relevant certifications, including:
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP)
Cisco Certified Internetwork Expert (CCIE)
Experience with IT budgeting, cost optimization, and vendor management
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.