Customer Relationship Management:
- You will develop and coach on engagement strategies for customers, partners, and internal stakeholders.
- You will establish and enhance relationships with key stakeholders (internal and external) to ensure successful solution delivery.
- You will expand relationships beyond current contracts by aligning Microsoft strategies with customer priorities.
- You will strive to achieve Trusted Advisor status with key customer executives
Technical Relevance:
- You will align Microsoft solutions with customer needs, leveraging expertise in Azure, Modern Work, Dynamics, and industry knowledge.
- You will identify and address complex customer scenarios by collaborating with technical specialists.
- You will drive Microsoft's position in the customer's cloud technology marketplace.
Customer Success Leadership:
- You will demonstrate alignment between customer objectives and Microsoft's portfolio.
- You will promote organizational and customer success strategies.
- You will lead program planning, prioritization, and management to address customer outcomes.
- You will proactively identify and mitigate customer blockers, leveraging Microsoft solutions and services.
- You will proactively surface value, which in turn will lead to a high retention rate on customer renewals
- You will identify opportunities for growth and adoption, aligning Microsoft offerings with customer objectives.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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3+ years relevant work experience within customer industry.
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
Project Management Institute (PMI) or equivalent Project Management certification.
Prosci or equivalent certification.
Leadership: Effective communication skills, executive presence, and confidence in varying customer situations. Ability to lead teams comprised of Microsoft, Partner, and Customer resources.
Relationship Building: Demonstrated success in building relationships with senior customer executives in large or highly strategic accounts. Ability to manage various stakeholder relationships and get consensus on solutions/engagements.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.