Job Description
• Administer, configure, and support Cisco Unified Communications solutions, including CUCM, Unity Connection, and Cisco IP phones
• Provide Tier 2 / Tier 3 support for voice-related incidents and service requests
• Troubleshoot call quality issues, phone registration issues, voicemail problems, and network-related voice issues
• Perform adds, moves, and changes (MACDs) for phone users, devices, extensions, and voicemail
• Monitor system performance, capacity, and availability; proactively identify and resolve issues
• Support integrations with related systems (e.g., voicemail, call routing, paging, contact center, or unified messaging)
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 2+ years of experience with Cisco IP telephony and related voice infrastructure
- Knowledge of networking concepts (LAN/WAN, VLANs, DNS, DHCP)
- Strong understanding of VoIP fundamentals, including SIP, call routing, and QoS
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.