Service Desk Analyst ||

An employer in Kent, WA is looking for a Service Desk Analyst || to join as a member of the IT Infrastructure team for the deployment, management, support, and testing of Infrastructure systems and end-user computing systems to help set, implement and enforce IT standards across all computing platforms. They will manage and resolve incidents, fulfill requests, provide best-in-class white-glove support for users as required and provide support for the IT Service Desk call and ticket queues as required

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 4 - 6 years relevant experience
• Valid driver's license and have access to reliable transportation
• Knowledge and experience administering and support multiple aspects of technical infrastructure and end-user computing.
• Strong familiarity with Microsoft services and solutions (Windows Server, Active Directory, Group Policy, DNS, DHCP, Office365 and MS Exchange, SharePoint, SCCM, MDOP, Skype/Teams, software licensing, software distribution, Windows image management)
• Strong familiarity with Mobile device management (Avalanche, IBM Maas360, Airwatch, Intune, iOS, Android, Ruggedized form factors (RF, voicepick, tablets), Cellular technology and phone line management.
• Familiarity with Core Infrastructure services such as Hosting, Storage and Backup (Windows, SQL serve, VMware, VEEAM, Citrix, SAN, IIS, IBM iSeries) Familiarity with Networking solutions and concepts (Cisco Network security, route, switch, SD-WAN)
• Familiarity with Voice/Telephony (Cisco CUCM, UCCX, CUAC, SIP Trunking, Softphones, call flow, call routing, PBX systems) Experience with ServiceNow or other ITSM tool, Asset management)
• Capable of traveling to other work sites once or twice within a 6 month period (sites would either be in Washington or Oregon)

*Experience with powershell scripting is a plus

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.