Personalization Product Manager

• Support and lead the overall vision and roadmap for all Personalization and MarTech products by collaborating with Solution Architects, Value Stream Owners, business stakeholders, and others to lead the ideation, technical development, and launch of new features and capabilities.
• Collaborates with business stakeholders to define and prioritize the features and epics which yield the highest business benefit for the organization.
• Supports internal teams and suppliers/advertisers as an all-around product resource explaining and clarifying functionality, demonstrating benefits, and communicating new ideas to help grow the business.
• Collaborates with Architects to understand the need to address technical debt and support technical innovation.
• Leads activities to support the delivery of new functionality including product launch communications, training materials, user acceptance testing, business validation, success criteria measurement and analysis, and post-deployment analysis to identify improvements.
• Participates in program ceremonies (e.g., product increment planning sessions, retrospectives, etc.).
• Facilitates system demos to demonstrate the enablement of new features and capabilities integrated across several products to program stakeholders.
• Coordinates the development and maintenance of a given product through the collaboration and partnership with internal customers, vendors, and strategic partners.
• Defines the product roadmap and collaborates with Product Owners and Release Managers to create release plans and backlogs.
• Writes features and success criteria with key stakeholders and business leaders.
• Refines the product roadmap based on insights gained from customer feedback.
• Facilitates Product Owner “Scrum-of-Scrum” meetings to drive alignment across product teams and assess and review scope adjustments.
• Makes final business decisions related to the product with input from business and technology stakeholders.
• Collaborates with business stakeholders to identify and explore new opportunities (e.g., promotions, partnerships) to extend products to new customers, verticals, and late adopters.
• Demonstrates thought leadership and champions the product vision across the company.
• Observes procedures and practices, actively looking for process improvements and makes recommendations for changes that will provide labor and cost savings.
• This is a temporary position for six months with a tentative start date of August 03.
• Regular and reliable workplace attendance at your assigned location.
• INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.
• MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.
• ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.
• COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy, and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.
• SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.
• INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.
• COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Key Responsibilities
• Strategy & Roadmap: Own the end-to-end product strategy and roadmap for Personalization and MarTech initiatives, ensuring alignment with Costco’s business goals.
• Cross-Functional Leadership: Act as the bridge between business, IT, and finance. Partner with Product Owners, eCommerce teams, and Retail Media operators to define features and validate solutions.
• Agile Collaboration: Lead and participate in product management meetings, sprint planning, and backlog refinement sessions to guide technical teams toward a unified vision.
• Business Case Development: Craft technically and financially sound business plans, proposals, and action plans informed by industry best practices and past performance data.
Qualifications
• Domain Knowledge: Strong understanding of Personalization in a Retail Space and the overlapping priorities between eCommerce, digital marketing, Retail Media networks, and Data Science.
• Technical & Business Fluency: Ability to communicate effortlessly with both highly technical engineers and business/finance executives.
• Mindset: A strategic self-starter who thrives in collaborative environments and is comfortable driving clarity in a fast-paced, evolving space.
Experience, Skills, Education & Licenses/Certifications

Required
● 5+ Years in MarTech or AdTech product management, preferably within a retail media application.
● Demonstrated history of developing MarTech solutions in a Adobe environment with proven experience in Adobe Experience Cloud suite (specifically Adobe Target, Adobe Journey Optimizer (AJO), and Adobe Experience Manager (AEM)).

● Strong understanding of media performance, optimization, and campaign data visualization.
● Strong verbal and written skills in small and large group settings.
● Entrepreneur/owner mentality with passion for driving growth.
● Ability to work in a “startup” setting with limited direction.
● Adept at solving problems that span business and technology.
● Demonstrated ability to drive alignment and foster transparent partnerships with a wide variety of stakeholders.

● Retail media experience as a retailer or solution/platform provider.
Strong familiarity with Ecommerce and web development best practices.
● Good knowledge of Costco merchandising philosophy, warehouse operations, and business model.
● High School Diploma or GED preferred.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.