We are seeking a skilled Zscaler Engineer to join our team and manage Zscaler tickets, troubleshoot issues, and open up access for users until the end of 2025. The ideal candidate will have extensive experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), and a deep understanding of networking technologies such as TCP/IP, DNS, HTTP/S, VPNs, proxies, firewalls, and routing protocols.
In this role, you will be responsible for creating and managing ZIA and ZPA policies, working on access control tickets, and collaborating with the technical team to ensure smooth operations. You will handle daily ticket working sessions, bringing unresolved issues to Senior Engineers, and work tickets through to completion. The team typically manages 200-250 tickets at a time, with 20-25 tickets open at once, all at different stages.
You will also need to have experience in change management and be able to configure policies and Pack File configurations. The role requires someone who can quickly adapt to the environment and has high expectations for Zscaler platform proficiency.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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Experience with Zero Trust security models.
Familiarity with access control and policy management.
Ability to work with new system SAs and manage access to pull files.
Experience in configuring policies and Pack File configurations.
Ability to work independently and hit the ground running with minimal ramp-up time.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.