Job Description
As a Customer Service Agent, you will deliver exceptional customer service by answering calls and emails, assisting with policy changes, billing, and claims. Help clients understand coverage options, schedule appointments, and keep records accurate. You’ll focus on problem-solving and building relationships, with occasional opportunities to identify additional insurance needs.
You will refine your expertise in insurance, financial services, and customer relations to position yourself for advancement as an Insurance Agent, delivering tailored insurance and financial solutions to meet the needs of your local community.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must-haves:
- Fluency in Mandarin or Cantonese language
- Strong attention to detail and organizational skills
- Excellent communication over the phone and adept customer service skills
Ability to test and pass examinations for Property and Casualty licensing in the state of Washington
Nice to Have Skills & Experience
Plusses:
- Experience in insurance or financial services
Property and Casualty/Life and Health insurance licensing
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.