Dispatcher

The Dispatcher is responsible for coordinating communications with drivers to ensure safe, courteous, and efficient transportation services are delivered to our customers.

Responsibilities:
• Ensure that each driver reports at their scheduled work shift time
• Arrange coverage for any call offs within driver staffing
• Prepares and prints manifest for all operator's (10) minutes prior to scheduled check in time
• Make bus assignments
• Ensure all operators pull out on time
• Provide written documentation of incidents which may require follow-up action but not limited to call outs by operators
• Communicate clearly with others both verbally and in writing
• Promptly provide client with information on location and ETA

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Must be 21 years of age or older
• High School Diploma or GED
• Current and Valid Driver’s License, CDL (Commercial Driver’s License) with Passenger Endorsement. (MUST BE ABLE TO OBTAIN CDL WITHIN 6 MONTHS OF EMPLOYEMENT)
• Computer literate using a Windows-based computer operating system
• Must be able and willing to work a flexible schedule that may include nights, weekends and holidays
• Must be able to work in a high-pressure, fast-paced environment and communicate at all times in a professional and courteous manner.
• Must be able to pass a pre-employment drug screen and background check

• Previous experience in the transit industry either as a driver or dispatcher, preferably in a paratransit environment a plus

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.