Requires great customer service skills and ability to Configure, install, and test hardware components, hardware deployment replacements. Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System. Providing cross-divisional troubleshooting by updating and maintaining tickets. Reimaging PCs, backing up and restoring user data. Installing and validating correct software versions on devices and confirm functionality. Utilize Wells utilities to troubleshoot end-user machine functionality. Documenting service events accurately in work orders and ticketing systems.
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- 3-5 Years Experience providing software/hardware support, server, cisco technology knowledge in a professional setting
- Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS.
- Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
- Previous experience working in ServiceNow (a plus) ticketing system or similar
- Proficient in backing users data, recovering data, and reimaging users devices both remotely and at users' desk.
- Strong customer communication and service skills
- Knowledge of two factor authentication
- Must be able to work independently in a fast pace high profile environment
- Able to work onsite at location M-F 8am 5pm local time with flexibility to stay after 5pm if needed
- Prior experience supporting Commodities applications is plus
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.