A Supply Chain company in Sterling, Virginia needs an Operations Specialist. This is an opportunity for a dynamic individual to work in a fast-paced environment:
-Take incoming calls from our customers and provide excellent customer service
-Process incoming orders and enter notes in the system
-Answer questions on shipping rules & regulations, delivery alternatives and other solutions provided by our organization
-Provide price quotes as requested
-Monitor packages & shipments to ensure arrivals and deadlines are met and more
-Respond to problems, offer solutions and ensure customers are responded to in a timely manner
-Use an automated dispatch system to proactively identify breakdowns in the shipment process flow
-Take action through problem solving to ensure quality service is provided to our customers
-Handle incoming calls and deal directly with our couriers in the field
-Dispatch local independent contractors and vendors for prompt pickup and deliveries
-Update system with all current and pertinent information
-The pay for this position usually ranges anywhere from $20-25/hr based on qualifications & experience.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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-Exceptional verbal and written communication skills
-Excellent problem-solving skills
-Type at least 30-40+ wpm
-Strong administration & organizational skills
-The ability to work in a fast-paced environment
-Previous experience in Customer Service (can be hospitality, call center, etc.)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.