Job Description
3rd shift (10 PM - 6 AM M-F). One weekend every 5th week.
Working knowledge of Linux required for all positions.
Work with other operators and data managers, the program's factory team of engineers and technologists, subcontractors, peers, customers, and product vendors, to provide Tier 1 and Tier 2 troubleshooting toward resolution of technical system anomalies.
· Maintain the environment by identifying anomalies and restoring to operations or working with senior engineers for action.
· Assist on install upgrades, monitors system and network performance, initiates troubleshooting, and works with other organizations.
· Follow existing operational policies and procedures, troubleshoot hardware, software and operating system issues, and escalate application problems to support teams.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- active TS SCI with CI Poly
- Typically requires a Bachelor’s in science, Technology, Engineering, or Mathematics (STEM) and a minimum of 5 years of prior relevant experience.
· Prior experience with Linux.
Nice to Have Skills & Experience
Security+ certification.
· Experience in the Intelligence Community (IC).
· Familiar with technical documentation.
· Comfortable performing normal duties collocated with the customer and other operations center residents.
· Proven ability in strong customer support.
· Strong team player with good communications and detailed problem tracking for system reports.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.