Job Description
Insight Global is hiring for a Office Manager for one of our healthcare clinics in Charlottesville, VA. As a full-time manager, you will be expected to work Monday-Friday (8:00AM-5PM). The Office Manager plays a critical role in driving patient engagement, managing administrative workflows, and supporting the clinic’s business objectives. This role requires strong organizational skills, a customer-first mindset, and a deep understanding of healthcare billing and scheduling practices.
Responsibilities Include:
· Fill the monthly schedule with up to 44 FNA (First Needs Assessment) appointments and additional support visits
· Engage patients through phone calls, letters, emails, and community outreach
· Coordinate referrals from Infina, primary care physicians, and other sources
· Answer inbound calls and assist with new patient consultations
· Track and report KPI's like billed services, collections & profitability, lost opportunities, and marketing expenses, etc.
· Support daily closing reports and monitor metrics like HAEs, third-party referrals, and closure rates
· Order and maintain demo, stock, and patient hearing aid inventory
· Maintain cleanliness and functionality of the clinic
· Ensure signage, refreshments, and furniture are well-kept and welcoming
· Request resources and support from the Business Director as needed
Performance Goals:
• Minimum of 22 billed devices and associated services per provider per month
• Target productivity of 40 devices per provider per month
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must Haves:
· Experience in a supervisory or managerial role - strong leadership skills
· Understanding and comfortability with business acumen - being able to drive a business and overall operations of a facility
· Excellent communication and organizational skills
· Ability to work independently and also drive a functional team to perform daily tasks
· Proficiency in tracking financial metrics and managing patient outreach
· Any experience in a healthcare setting
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.