Job Description
A local state agency is seeking an IT Help Desk Analyst responsible for creating, updating, and resolving Level I incidents and service requests submitted by employees, vendors, and service providers. This role also involves triaging and escalating high‑priority incidents to the appropriate support teams. The pay rate for this role is between 17-18 / hr depending on the candidates years of experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
General understanding of Microsoft Office and Google Workspace (G‑Suite)
Basic understanding of IP and DNS‑related issues
Familiarity with remote desktop tools (Remote Desktop, LogMeIn Rescue, Windows RDP)
Strong logical and analytical troubleshooting skills
Hardware familiarity: Ingenico credit card devices, Fujitsu scanners
Nice to Have Skills & Experience
Experience with Okta account management and troubleshooting
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.