Insight Global is looking for a Senior ServiceNow Developer with a focus on Human Resources Service Delivery (HRSD), IT Service Management (ITSM), and Procurement Service Management (PSM) integrations. This role requires a deep understanding of ServiceNow platform capabilities, best practices, and a proven track record of successful project delivery. This role is 100% remote and must work standard EST hours. The hourly pay rate for this position is $65-80/hr and based on experience.
Responsibilities:
Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITSM, HRSD, and PSM processes and automation.
Integrate ServiceNow with other systems and external platforms using APIs and web services.
Collaborate with cross-functional teams to define and implement ITSM, HRSD, and PSM best practices, ensuring alignment with industry standards and organizational goals.
Conduct thorough end-to-end testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
Stay updated with the latest ServiceNow releases and ITSM/HRSD/PSM-specific features, proactively identifying opportunities for process improvement and system optimization.
Collaborate with other developers, administrators, and business analysts to deliver integrated solutions that meet the needs of IT, HR, and Procurement departments.
Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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ServiceNow Developer with expertise in ServiceNow ITSM, PSM and HRSD modules
Proficient in ServiceNow development and configuration, including workflows, business rules, UI policies, and scripting.
Experience with ServiceNow integration using APIs and web services.
Familiarity with ITIL and HR processes, policies, and compliance requirements.
Strong communication skills and ability to collaborate with IT and business stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITSM, HRSD, and PSM solutions.
Ability to maintain documentation, manage change management processes and ensure policies & procedures are being followed, maintain backlog, etc.
- ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and HR Service Delivery Implementation Specialist, Certified Procurement Service Management Specialist, Procurement Service Management (PSM) Implementation Specialist, etc.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.