Insight Global is looking for a Production Support Analyst to join one of our enterprise clients in Richmond, VA. The ideal candidate will be responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components which includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer. Shift is Thursday, Friday, Saturday 7 am - 8 pm.
Responsibilities include, but not limited to:
* Use of monitoring tools to proactively identify and research potential production incidents.
* Respond to alerts regarding potential production incidents.
* Escalate to advanced support as needed for problem resolution.
* Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.
* Perform all environment routing, cycling, and implementation of splash pages.
* Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.
* Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.
* Develop procedures for trouble shooting and possible resolution of issues.
* Execute procedures reliably and escalate appropriately to solve incidents quickly
Pay range is $27/hour.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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1.) Production support/ Incident management experience (at least 1-2 years)
2.) Application and/or Network monitoring experience (at least 1-2 years)
3.) Personable and great communication
Technologies preferred: Splunk, Sitescope or Bladelogic, and Remedy ticketing
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.