A global travel insurance agency is seeking a Customer Experience Specialist to join their fast-growing team. This key role will ensure the company is delivering a customer-first, best-in-class service to their valued users and will be pivotal in setting the bar for standard and excellence in the travel space. The pay rate for this role is between $18-$20 an hour, depending on the shift worked and the candidate's experience level.
Day to Day-
-Be customer-obsessed and set the highest bar for customer care in our industry. This role will be key in developing a top-notch reputation for our growing brand, known for excellence, speed, empathy, proactivity, and positivity.
-Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad.
-Provide real-time support related to travel inquiries & emergency events.
-Collect & monitor travel intelligence information.
-Interact with travel & medical providers.
-Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat.
-Efficiently handle customer complaints with empathy, knowledge and understanding.
-Complete customer requests in a friendly, professional and timely manner.
-Work collaboratively across teams and departments to help solve any matter at hand.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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-Ability to work various shifts determinded ahead of time (9-5, 1-9,5-1 am)
-Proven experience in customer service/call center roles
-Tech-oriented
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.