Our client is looking for a remote CX Researcher to support a large federal contract. This individual will be responsible for:
* Work to support the vision and strategy established by project leadership in alignment with business objectives
* Collaborate to form questions, hypotheses, and methods to effectively uncover insights and execute research plans to inform product and user experience decisions
* Help drive empathy and validate concepts by conducting interviews and surveys, developing personas, and conducting other research
* Activate insights drawn from surveys, analytics, and quantitative data by identifying key opportunities areas in the context of strategic direction
* Help teams iterate by testing solutions for usability and accessibility, running feedback sessions, and conducting related research
* Communicate study results and user outcomes clearly and in an unbiased way, using data to illustrate user stories and deliver actionable insights
* Partner with data scientists and BI analyst to develop visualizations and interpret data/analytics
* Help redesign a metric, prior experience tracking CX metrics, implementing to the program and responsible for tracking
Target hourly rate ranges from $50-70/hr based on experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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* Bachelor's degree in psychology, social services, human computer interaction, human factors, or related field
* 8-10 years of CX research experience applied to digital experiences
* Able to provide case study demonstrating your research process and deliverables, including qualitative and quantitative in sights, storytelling, and product recommendations
* Strong data analytics experience and working with data scientists and data analytics teams
* Strong strategy and road-mapping experience
* Strong research skills across quantitative, qualitative, and design-based methods.
* Participate in an Agile process to learn quickly and iterate on your project's user experience.
* Understand research ethics and best practices to protect participants and control bias, including informed consent, personally identifiable information, NDAs, and related concepts.
* Ability to obtain Public Trust clearance
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.