Desktop Support Analyst

Job Title: Deployed Support Analyst
Location: Norfolk, VA
Job Type: Full-time & 5 days in office (no flexibility for hybrid or remote)
Duration: 6 Month Contract with potential hire
Salary: 20-24hr

Day-to-Day
Insight Global is seeking a Desktop Support Analyst to support campus-wide IT services at a leading diversified industrial technology university. This role provides hands-on technical support to faculty, staff, and students, delivering exceptional customer service across multiple support channels. The Desktop Support Analyst will be responsible for resolving technical issues through ticketing systems (TDX), walk-in support, phone calls, emails, and meetings. Responsibilities include troubleshooting hardware and software issues, supporting desktop and PC setups, and assisting with Spartan Gaming Network field deployments. This role also requires frequent documentation of IT processes, SOPs, and training materials, as well as performing basic hardware installations and maintenance across campus. Commonly used systems and tools include Active Directory, ServiceNow, Intune, and internal standard operating procedures and training resources.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Education: Highschool Diploma
Experience: 3-4 years of experience within Desktop support / IT help desk - preferably within higher ed

Experience handling tickets with the following systems:
 Entra
 Active directory
 Azure
 Wireless networks
 Intune

Experience with documentation/training experience
 Publishing documents and trainings


Soft Skills: Excellent communication, willing to learn/be trained, great work ethic

Requirements: Ability to pass a background check and drug screening

Desktop Support within higher education universities

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.