IT Service Coordinator

Insight Global is seeking an IT Service Coordinator to serve as the primary liaison between business units and IT service providers. This role is responsible for managing service requests, supporting escalations, and translating business needs into clear technical requirements. The Coordinator ensures requests are properly documented, aligned with VITA processes and governance standards, and routed to the appropriate teams for resolution. The pay range for this role is $22-$29/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

-4–6 years of experience in IT service coordination, service delivery, or request management
-Strong communication skills with the ability to clearly document and explain technical and non-technical information
-Ability to gather, clarify, and translate business needs into actionable technical requirements
-Experience managing multiple priorities with strong attention to detail and follow-through
-Proven ability to work with stakeholders and maintain confidence during high-pressure situations

-Experience working in a multi-vendor or outsourced IT environment
-Familiarity with IT service request, incident, or intake processes
-Ability to assess and communicate business impact, urgency, and priorities
-Experience supporting service performance tracking, metrics, or reporting
-Exposure to process improvement initiatives
-Experience in government or public safety environments

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.