Customer Service Representative

Insight Global is seeking a detail-oriented and professional Customer Service Representative (CSR) to support our pharmaceutical client. This role involves handling client emails and calls, providing professional service, and performing advanced data entry and processing tasks. The ideal candidate will have strong communication skills, a high level of accuracy, and experience working in a regulated environment.

Responsibilities:
• Respond promptly and professionally to emails with an occasional phone call from providers and clients and report all conversations and findings.
• Accurately log and track all customer interactions in systems and databases.
• Process orders and service requests in compliance with company and regulatory standards.
• Perform higher-level data entry tasks, including verifying product information, updating records, and generating reports.
• Escalate complex issues to appropriate departments while ensuring timely follow-up and resolution.
• Maintain up-to-date knowledge of products, services, and compliance requirements.
• Collaborate with cross-functional teams including sales, logistics, and regulatory affairs to ensure customer satisfaction.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 1-3 years for customer service/liaison/analyst experience.
• Experience in banking/finance/analyst/research/data entry roles
• Strong communication and writing/typing skills.
• Comfortability with repetitive environment and tasks.

Excel experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.