-Primary responsibilities include providing Tier II support of maintaining multiple large Enterprise environment. The supporting infrastructure includes multiple Microsoft based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environments.
-System Administrative Advisory duties to include management of Windows and Linux workstations on EVDI and physical
-Troubleshooting application functionality, crash and performance
-Investigate user performance and work with external teams to improve user experience
-Assist customers with Tier 2 incident resolution for Linux and windows applications.
-Provide remote end user desktop support
-Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk/team requests.
-Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments.
-Willingness to provide initial triage, response, and notifications for incidents
-Participates in special projects as required
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.