Hybrid Secret Azure VDI Administrator

Insight Global is seeking an Azure VDI Administrator to support a federal customer. The Azure VDI Administrator will be responsible for managing and maintaining the virtual desktop infrastructure on Azure. The role requires building machine templates, provisioning servers, deploying updates, and addressing user support tickets while ensuring high-quality customer service in a secure, classified environment.
Some of the key requirements include:

• Template Management: Design, build, and maintain standardized virtual machine templates for quick deployment and consistency across the environment.
• Server Provisioning: Provision and manage Azure virtual servers, ensuring they meet the required specifications for various user groups and applications.
• Deployment and Updates: Schedule and deploy updates to virtual desktops, applications, and infrastructure components while minimizing downtime and disruption to users.
• User Support: Respond to and resolve user tickets in a timely manner, providing technical support for the VDI environment, including connectivity, performance, and usability issues.
• Customer Service: Deliver excellent customer service by communicating effectively with end-users, understanding their needs, and ensuring a positive user experience.
• Security Compliance: Ensure that all VDI deployments comply with the strict security protocols required in a classified environment.
• Documentation: Develop and maintain thorough documentation on systems configurations, processes, and procedures, including change management records.
• Monitoring: Actively monitor the health and performance of the VDI environment, proactively addressing potential issues before they impact users.
• Continuous Improvement: Evaluate and recommend improvements to the VDI infrastructure to enhance performance, reliability, and functionality.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent professional experience and 5 years of experience.
• Minimum of 4 years of experience in a VDI administration role, preferably in an Azure environment.
• Deep understanding of Azure services related to VDI, such as Azure Virtual Desktop, Application Gateway, and Azure Active Directory.
• Strong experience in the management and provisioning of virtual servers.
• Proven ability to provide excellent customer support and service.
• Strong troubleshooting and analytical skills.
• Knowledge of IT security best practices, particularly in classified environments.
• Active Secret Clearance.

• Azure certifications, such as Azure Administrator Associate or Azure Solutions Architect Expert.
• Prior experience working in a classified or highly secure IT environment.
• Familiarity with ITIL framework and change management processes.
• Experience with PowerShell scripting or automation tools.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.