* Research, interview, and follow-up with ITS staff regarding documentation requirements to define scope for each writing, maintenance, and formatting assignment.
* Perform research and write, review, edit, and format documentation according to prescribed ePlus standards and guidelines.
* Support development of clear and organized content using ePlus and/or specific industry standards/guides, such as Modern Language Association (MLA) Manual and U.S. Government Publishing Office (GPO) Style Manual.
* Establish and/or refine documentation standards and style guidelines, templates, and compliance with pre-existing products, as required.
* Write, proofread, and edit all types of documentation.
* Coordinate document control and repository processes.
* Adapt text to different audiences, applying the appropriate tone and voice.
* Manage the technical writing assignment log and use it to report weekly status.
* Identify and communicate dependencies between documentation assignments as part of weekly status meetings.
* Meet with ITS staff to identify documentation assignment milestones and manage the production of documentation according to the milestones.
* Ensure that quality reviews and documentation approvals take place.
* Schedule and attend all meetings related to documentation creation/maintenance and oversee facilitation, recording of minutes, action items and decisions, and follow-up on action items.
* Collect, maintain, and share lessons learned related documentation assignments.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
* Assertive personality is able to be a "true thinker" who can take initiative on new tasks and skills.
* Ability to consult across multiple teams in the company to suggest solutions through documents and materials.
* Ability to present to executives.
* Someone who can do video and voiceover for training documents.
* 4 years of experience in training / technical communication/tech writing creating the following;
o System user guides
o Application screen designs
o Surveys, presentations, FAQ's, forms
o Instructions (Ex. In 10 steps or less...)
o Reference guides
o ServiceNow Knowledgebase Documents
o SharePoint Sires
o SOP's, Software Release notes
o Training materials / documentation / training videos and voiceovers
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.